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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Technology Specialist - **Company:** Amazon.com, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $65,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Backup Devices, Desktop Computing, Networking Hardware, Network Security, Microsoft Office, Network Diagrams, Network Administration, Wi-Fi Technology, Software Licensing, Network Switches, Network Routers, Internet Protocol Telephony, Peripherals, Firewalls (Computer Science), Computer Equipment, Laptops, Gsuite, Network Server - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/jobad/usd18a143524d32996f299da2bfc42228b ## About the Role * Candidate should be local or willing to travel/commute to Lower Manhattan, NYC (Downtown). * Minimum 3+ Years of computer hardware repair,outstanding customer service experience and hands-on technical experience * Strong working knowledge of: Windows Devices, Apple Devices, Active Directory, File & Printer Servers, Office 365 / Google Suite Administration, Adobe Creative Cloud Suite Tools and Services, Networking & Network Switches, and Hardware Installations / Troubleshooting * Basic Knowledge of: VoIP Systems, Video Conference Systems, Systems and Network Security, System backup, qne Imaging * Skills * Excellent customer service skills * Excellent hands-on technical support skills * Excellent verbal and written communication skills * Be capable of lifting up to 25 lbs * Be able to install, configure, troubleshoot and resolve technical issues properly * Manage all on-site installation, repair, maintenance, network administration, and test tasks for items including, but not limited to ## Description ACS is searching for a Business Technology Specialist to join our team for one of our clients in the New York City area. The Business Technology Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients' overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability., * Network Equipment (servers, firewalls, routers, wifi, switches) * Workstations (desktops, laptops, monitors) * Manage inventory of computers, peripherals, and software licenses * Peripheral devices (printers, scanners, docking stations) * Audio-visual equipment and backup solutions * Provide training and education to customers about products and services * Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift * Document and implement client processes by creating SOPs (Standard Operating Procedures) including, but not limited to: New User Setup & Termination Processes (Active Directory), Workstation Setup Guides, or Network Diagrams * Work with Technical Account Manager to manage the clients' needs * Provide excellent customer support and technical services onsite and remotely * Take ownership of tasks and follow through to ensure complete resolution * Work closely with the company's support desk team to resolve technical issues * Experience working in a team-oriented, collaborative environment ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The 5 Best Tech Cities in North America](https://www.wearedevelopers.com/magazine/365-the-5-best-tech-cities-in-north-america)