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# Computer Support Associate II - Infrastructure

- **Company:** Cube hub
- **Location:** Moline, IL, United States
- **Experience:** Expert
- **Salary:** $120,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Computer Maintenance, Computer Networks, Microsoft Office, Data Logging, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/jobad/usefc5b275f0c51aa1fce71e8895898112

## About the Role

* Specific Position Requirements : Max Rate: 44.90/hrPOSITION TITLE: Infrastructure Support IIThis role is onsiteJob description:- Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.- Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.- The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.- Delivers infrastructure technology for multi-functional business- May have some interaction with functional business partners on tactical issues and limited contact with suppliers.Skill Set Requirements: 5+ years of experience required for the following skills set- Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of
changes to the information technology infrastructure within established processes- Experience in infrastructure and application domain functions- Practical experience in monitoring and managing, event, change and incident management- Must be able to perform and apply information analysis to resolve infrastructure problems.- Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.- Experience with working in a collaborative team environment- Excellent verbal and written communication skills- Flexible and able to support Oncall if needed , 24X7 work rotation as neededNote- Candidates who just have basic support desk experience aren t a good fit they MUST have demonstrated experience with infrastructure support to be considered for this role.

## Description

Major Purpose:Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts. Major Duties:? Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or
procedures, distributing reports. ? Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. ? Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems ? Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports -- customer information updates --purchase orders --inventory, maintenance or other service records -- configuration and utility files ? Responsible for recognizing problems with the processes/operations he/she supports. Is responsible for resolving those problems with pre-
established and documented solutions. Those solutions may be multipathed, requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their scope to resolve. ? Applies basic technical knowledge in the support of processes or operations. TYPICAL EXAMPLES: --assist in installing software upgrades --perform routine hardware maintenance --troubleshoot and resolve user problems based on scripts or procedures provided Skills, Abilities, Knowledge: ? Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts. ? Knowledge of computing and networking concepts and fundamentals. Education: ? Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Work Experience: ? Information technology experience and/or
business experience. (Less than 1 year) Enable Skills-Based Hiring No
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Additional Details

 * Manager's Requested Bill Rate : (No Value)
 * Does the position allow for the worker to be virtual/remote? : No
 * Critical Position? : No
 * If a Glider Assessment is Required, enter the assessment ID : N/A, Make a meaningful impact in your community as a Housing Support Specialist with Vera French Housing. In this full-time role, you will help individuals access and maintain safe, aff…
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