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# Deskside Technician II Organization

- **Company:** Stefanini
- **Location:** Miami, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, IMac, Apple Mac Systems, Information Systems, Computer Literacy, System Configuration, Data Migration, Data Recovery, Desktop Computing, Design of User Interfaces, Human-Computer Interaction, Virtual Private Networks (VPN), Microsoft Office, Software Engineering, Systems Integration, Information Technology Outsourcing, Computer Equipment, Information Technology, Network Support
- **Published:** August 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/deskside-technician-ii-miami-fl--26cf49bd-b4a0-4cbe-af15-7643dfd3b9cf

## About the Role

* Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
 * Able to uphold a positive attitude at all times, even under stressful conditions
 * Experience supporting remote facilities and users
 * Excellent verbal and written communication skills
 * High level of professionalism and strong personal interaction skills
 * Ability to perform in-depth research and troubleshooting for complex technical issues
 * Ability to prioritize and complete all work tasks with minimal supervision
 * Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
 * Ability and willingness to learn new technologies
 * High School Diploma (required)
 * Deskside / Desktop / End User Computer experience, ideally in a corporate environment
 * Proven ability to handle challenging, rapid-response user support
 * Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

 * A+ Certification
 * Microsoft Certified Professional (MCP)
 * ITIL Foundations
 * Lean Six Sigma, Apple Macs, Apple iMac, Asset Management, Audioconferencing, Communication Skills, CompTIA A+, Computer Skills, Consulting, Customer Support/Service, Customer/Client Research, Data Migration, Data Recovery, Desktop PC, Document Scanners, Documentation, Establish Priorities, Executive Assistant Skills , Financial Audit, Fortune 1000 Customers, Help Desk, High School Diploma, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information Technology Outsourcing, Inventory Management, Knowledge Base, Laptop PC, Lean Six Sigma, Lift/Move 50 Pounds, MCP - Microsoft Certified Professional, Mac Operating System, Management of Information Systems/Technology (MIS), Microsoft Office, Microsoft Windows 7, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Support, On Call, Operating Systems, PC Hardware, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Recruiting Strategy, Research Skills,
Smartphones, Software Development, System Integration (SI), Systems Administration/Management, Systems Maintenance, Technical Support, Telecommunications, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Videoconferencing, Wireless Communications, Writing Skills

## Description

* Supporting IT equipment in large corporate environment
 * Desktop/laptop tech support (Mac and PC)
 * Windows 7/10 operating systems
 * Support mobile devices, printers, scanners, wireless, VPN, etc.
 * IMAC Support - IT equipment Install/Move/Add/Change
 * Maintain repairs, spare parts, and components
 * Research and troubleshoot problems
 * Maintain system configurations and documentation
 * Track and resolve customer incidents and requests through the client's ticketing tool
 * Troubleshoot and resolve hardware and software issues for Windows devices
 * Backup, restoration, and migration of user data
 * Smart Hands support with networking, server, and telecommunications technologies
 * Printer and peripheral device support
 * Inventory management of IT assets including asset auditing
 * Ability to research and follow appropriate KB articles
 * Ability to work on-call and other after-hours support needs
 * May provide Executive support
 * Various other tasks associated with deskside services
 * May need to be available to provide support at other client locations as needed
 * Other duties as assigned


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