> Markdown version of [/jobs/ext/2297580-ncis-help-desk-analyst-tier-1-active-top-secret](https://www.wearedevelopers.com/jobs/ext/2297580-ncis-help-desk-analyst-tier-1-active-top-secret). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NCIS Help Desk Analyst Tier 1 | Active Top Secret... - **Company:** General Dynamics Information Technology - **Location:** Quantico, VA, United States - **Experience:** Experienced - **Salary:** $47,736.0 - $64,584.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Databases, Computer Equipment, Cisco Switches - **Published:** August 29, 2026 - **Apply:** https://www.juju.com/job/00000000gpmu2x ## About the Role 2 + years of related experience, Bring your engineering expertise along with a drive for innovation to GDIT. Our **Help Desk Analyst Tier 1** must have: + **Security Clearance Level:** Active Top Secret clearance required. + **Required Experience:** 2+ years of IT support experience in a Help Desk environment + Experience with Cisco switches and routers + **Required Certifications:** Security+ CE + **Education:** High School Diploma. AAS Preferred. ## Description Transform technology into opportunity as a **Help Desk Analyst Tier 1** at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career., As a **Help Desk Analyst Tier 1** , the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA. + Initiate and resolves service request/problem incidents + Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems + Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records + Route calls to product line specialists, application, or system support specialists + Maintains and updates records and tracking databases ## Related Videos - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Dev Digest 216: CyberSec + Mythos, Stack Overflow for Agents & DOOM in TTF](https://www.wearedevelopers.com/magazine/728-dev-digest-216-cybersec-mythos-stack-overflow-for-agents-doom-in-ttf) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Dev Digest 176: Expensive Agents, Taking Over VSCode and Safer Vibe Coding](https://www.wearedevelopers.com/magazine/603-dev-digest-176-expensive-agents-taking-over-vscode-and-safer-vibe-coding)