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# Technical Support Engineer

- **Company:** Logitech international S.A.
- **Location:** Camas, WA, United States (Remote available)
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Google Hangouts, Issue Tracking Systems, Oracle (Applications), Skype for Business, Salesforce.Com, Zendesk
- **Published:** August 29, 2026
- **Apply:** https://www.juju.com/job/00000000gpmv72

## About the Role

Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.

 - Fluent in English, with strong written and verbal communication skills.

 - Strong and verifiable knowledge of customer care processes and techniques.

 - Experience with Salesforce/Oracle/Zendesk support ticketing systems.

 - Experience with one or more VC software services: Zoom, Skype, Google Hangouts.

 - Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes.

## Description

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

Your Contribution:

 - Troubleshooting video conference system issues via phone, email, and chat.

 - Resolving escalated support tickets from the Tier 1 support team.

 - Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.

 - Providing ad-hoc feedback about trends, new issues, and the voice of the customer.

 - Assisting with related projects during periods of low technical support volume.

 - Suggesting process improvements when opportunities are identified.


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