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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow PM / Scrum Master - **Company:** Koniag Services, Inc. - **Location:** Washington, DC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Confluence, JIRA, Information Systems, RAID, Federal Information Processing Standards (FIPS), Scrum Methodology, Release Management, Information Technology, Servicenow - **Published:** August 29, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9128202/servicenow-pm-scrum-master ## About the Role * Bachelor's degree in Project Management, Information Systems, Business, Computer Science, or a related discipline, or equivalent work experience. * 5+ years of experience managing IT projects, Agile teams, enterprise platforms, or workflow implementation initiatives. * Experience supporting Scrum, Kanban, SAFe, or hybrid Agile delivery. Desired: * Certified ScrumMaster, PMI-ACP, PMP, SAFe certification, ITIL Foundation, or comparable credential. * Experience managing ServiceNow or ITSM platform delivery in federal environments., * Strong Agile facilitation, project coordination, stakeholder management, risk management, and status reporting skills. * Ability to manage dependencies across technical, operational, cybersecurity, and business teams. * Working knowledge of ServiceNow delivery lifecycle, platform releases, testing, and operational transition. * Experience using Jira, Confluence, ServiceNow SPM, or comparable delivery management tools. * Ability to obtain a Public Trust clearance. Desired Skills and Competencies: * Experience with federal reporting rhythms, governance boards, change control, and release management. * Ability to support multiple workstreams while maintaining clear priorities and delivery accountability. ## Description Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow PM / Scrum Master to support the Digital Workplace workforce by coordinating delivery, managing execution risk, facilitating Agile ceremonies, and ensuring ServiceNow work is planned, tracked, communicated, and delivered with disciplined operational control. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours. The ServiceNow PM / Scrum Master will support project execution and Agile delivery for ServiceNow product teams and platform initiatives. Principal responsibilities will include but are not limited to: * Facilitate sprint planning, daily standups, backlog refinement, reviews, retrospectives, and cross-team coordination. * Manage delivery plans, milestones, risks, issues, dependencies, action items, status reporting, and stakeholder communications. * Coordinate with product owners, architects, developers, QA, admins, cybersecurity, and change management teams. * Track progress against commitments, identify delivery blockers, and drive timely resolution. * Support release readiness, governance reviews, operational transition, and customer reporting. * Maintain delivery artifacts, sprint metrics, decision logs, RAID logs, and management briefings. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)