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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician I - Endwell, NY - **Company:** Visions Federal Credit Union - **Location:** United States - **Experience:** Starter - **Salary:** $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Systems, Computerized Maintenance Management Systems, Data Migration, Desktop Computing, Microsoft Office, Software Deployment, Software Engineering, Reliability of Systems, Information Technology - **Published:** August 29, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18123145?backUrl=%2Fcareer%2F18123145%2FService-Desk-Technician-I-Endwell-Ny-New-York-Endwell ## About the Role * High school diploma with 1-3 years of related experience required. * Demonstrated hardware configuration experience with personal computers. * Proficient in the Microsoft Office Suite programs. * Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc. * Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience., * Associate degree preferred. * Desktop related MCP certification or higher; Network+ and/or additional certifications preferred, specifically Microsoft Office Suite. * Worked in various IT related projects (user migration, MS Windows migration, data migration, mass hardware/software deployment, etc.). * Understanding of asset management in an enterprise environment and familiarity with asset management software and/or products. * Experience with IT service management systems. ## Description Position Overview: As a Service Desk Technician I, you'll play a vital role in supporting the technology that powers our employees' ability to serve members. In this role, you'll provide frontline technical support, troubleshoot hardware and software issues, and help ensure the reliable operation of technology systems across the organization. You'll work directly with employees to resolve technical challenges, maintain equipment, and deliver exceptional customer service while building your knowledge of IT systems, network environments, and technology support services., * Troubleshoot and resolve hardware, software, and technology-related issues for employees across the organization. * Install, configure, maintain, and support computers, peripherals, and network endpoint equipment. * Monitor and support critical business systems, including branch technology, remote applications, and communication systems. * Document service requests, technical troubleshooting steps, and issue resolutions within the incident management system. * Coordinate with vendors and internal technology teams to resolve technical issues and maintain system reliability. * Assist with hardware deployments, software installations, upgrades, and technology-related projects. * Provide technology guidance and support to employees while delivering a positive customer service experience. What success looks like: * Delivering exceptional support and timely resolution of employee technology issues. * Keeping critical technology systems running smoothly and efficiently. * Building trust through responsive communication and customer service. * Managing multiple priorities while maintaining accuracy and attention to detail. * Continuously learning and growing technical expertise to support the evolving needs of the organization. ## Related Videos - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Breaking the Hardware Mindset: Overcoming Barriers to System-Level Innovation](https://www.wearedevelopers.com/videos/1635-breaking-the-hardware-mindset-overcoming-barriers-to-system-level-innovation) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [How to Destroy a Monolith?](https://www.wearedevelopers.com/videos/1407-how-to-destroy-a-monolith) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)