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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 IT Helpdesk Support Technician - **Company:** Hornblower Group, Inc - **Location:** Chicago, IL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Business Software, Data Logging, Computer Equipment - **Published:** August 29, 2026 - **Apply:** https://www.dice.com/job-detail/d1744d66-06f9-4630-a746-32cde764d6da ## About the Role * Experience: 1 to 2 years of experience in an IT support role. * Skills: Basic knowledge of Windows and macOS, strong communication skills, and the ability to lift heavy shipping boxes up to 50 pounds. * High school diploma required; IT certifications or a degree in a tech field are a plus. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. ## Description that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com., The Tier 1 IT Helpdesk Support Technician serves as the first point of contact for employees requiring IT assistance, providing basic technical support for software and hardware issues. This role is responsible for answering support calls, logging and resolving IT tickets, and preparing and configuring laptops, desktops, and mobile devices for new hires. The position also supports equipment shipping and receiving, including packing and tracking equipment for remote employees and processing returned hardware. Additional responsibilities include maintaining accurate inventory records for computers, spare parts, and accessories to ensure equipment is properly tracked and available as needed., * First point of contact for IT issues * Prepares and configures new computer hardware * Manages inventory and equipment shipping * Technical Support: Answer support calls, log IT tickets, and resolve basic software and hardware problem. * Hardware Provisioning: Image, configure, and set up laptops, desktops, and mobile devices for new hires. * Shipping and Receiving: Pack, ship, and track equipment to remote users, and unpack, inspect, and log returned hardware from departing employee * Inventory Management: Keep accurate records of stock levels for spare parts, computers, and accessories. ## Related Videos - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)