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# Travelling IT Support Specialist

- **Company:** Dycom Industries
- **Location:** Hershey, PA, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, Network Troubleshooting, Conversion Tracking, Product Software Implementation Methods, Tag Management, Google Tag Manager, Tablet Computers, Information Technology, Gsuite
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/job/usf019ad33a490e429bda8b8d0a25d3748/eaa

## About the Role

Education & Experience: A Bachelor's Degree in Information Technology, Computer Science, or a related field; OR 4+ years of relevant IT work experience.
Technical Proficiency: Strong hands-on experience with office hardware and software, including PCs, tablets, mobile phones, printers/copiers, Microsoft 365, and Google Workspace.
Advanced IT Skills: Demonstrated expertise in core IT functions (e.g., hardware deployment, network troubleshooting, mobile device management, and user access provisioning).
Physical Capabilities: The ability to occasionally lift up to 25 lbs. And safely climb a ladder for cable management or equipment installation.
Work Authorization: Must be legally authorized to work in the United States.
Clearances: Successful completion of a pre-employment drug screen, background check, and Motor Vehicle Record (MVR) check.

## Description

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Search Jobs, Provide Hands-On Support: Maintain a daily presence in assigned offices to provide direct, on-site IT support for employees, contractors, and vendors.
Manage Ticketing & SLAs: Troubleshoot and resolve end-user issues promptly, managing workflows across multiple ticketing systems while adhering to Service Level Agreements (SLAs).
Travel the Region: Travel frequently to multiple field offices to provide localized support (role may require occasional overnight or week-long stays).
Oversee Office Transitions: Lead the IT implementation for new office setups, manage ongoing hardware maintenance, and execute technical decommissioning for closing offices.
Drive Process Improvement: Read, interpret, and analyze support data to identify variances, spot recurring trends, and optimize standard operating procedures.
Multitask & Deliver: Manage ongoing IT projects effectively, juggling multiple tasks and adapting to changing priorities.
Additional Duties: Perform other technical and administrative duties as assigned., Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more.
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If you need assistance accessing the career page or otherwise applying for a position, please contact, This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Who…

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