> Markdown version of [/jobs/ext/2297988-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/2297988-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Specialist

- **Company:** Azalea Health Innovations, Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $115,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Amazon Web Services, Software Applications, Health Informatics, Software as a Service, Issue Tracking Systems, Software Engineering, Web Applications, AngularJS, Api Gateway
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/jobad/us341336e9535213546baff5eb7b8f13e5

## About the Role

servicesPartner with product teams, departments, and functional units to resolve software application issuesUpsell current clients and occasionally conduct product demonstrations to potential clientsBACKGROUND AND SKILLS YOU WILL BRING...High School Diploma or equivalent required. Bachelor's degree in Business, Communications, Operations or related field preferredStrong customer service and client relations acumenPrior experience in Healthcare or Healthcare IT preferredExcellent verbal and written communication skillsExcellent computer skills with strong proficiency in web-based and SaaS applicationsFlexibility and adaptability; must be able to seamlessly pivot to meet objectives of physicians, practice administrators, and other executivesSUCCESS LOOKS LIKE...Being aggressive and taking initiative; we trust you to move the needle forwardDoing the job; outcomes are just as important as strategyBeing adaptable and amenable to meet the changes of a dynamic and evolving industryDemonstrating, in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.

## Description

IN SUMMARY...The Software Support Specialist supports Azalea's clients on our various software applications and serves as a liaison between our clients and the various departments of Azalea's staff to facilitate a smooth working relationship. WHAT YOU WILL DO...Provide continuous software support solutions to Azalea Health customers in a timely mannerInteract with customers through multiple platforms Including: face-to-face interactions, web meetings, support ticket updates, and email/phone communicationsMaintain clear, concise documentation of all support mattersEffectively document and record all aspects of client interactions in the designated client management systems to promote transparency and understanding of software issuesManage the help content and support ticketing systemAssist in testing and implementing software upgrades, as well as any associated communication with the Software Development departmentMaintain current, relevant knowledge of Azalea's software products and, Job Description: #Careers JC-1474777 Job Summary Seeking a Specialist with 10 to 12 years of experience in Angular Java and AWS services including Lambda and API Gateway to…

 + 1 month ago
+


## Related Videos

- [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden)
- [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale)
- [How to Stop Choosing JavaScript Frameworks and Start Living](https://www.wearedevelopers.com/videos/118-how-to-stop-choosing-javascript-frameworks-and-start-living)
- [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development)
- [From 0 to 1.000.000: How to build a serverless raffle service for hyperscale](https://www.wearedevelopers.com/videos/793-from-0-to-1-000-000-how-to-build-a-serverless-raffle-service-for-hyperscale)
- [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web)

## Related Articles

- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)