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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Oracle HCM Critical Care Consultant - **Company:** The Apex - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cloud Computing, Information Systems, Data Security, Hardware Description Language, Microsoft Office, Oracle (Applications), Salesforce.Com, Data Loader, Information Technology, Oracle HCM, Oracle Cloud Infrastructure, Core HR - **Published:** August 29, 2026 - **Apply:** https://www.careerbuilder.com/job-details/oracle-hcm-critical-care-consultant--9c8bd034-5ce9-4370-9c7b-34a961f95bd4 ## About the Role * Thorough understanding of information technology procedures and practices. * Flexible to changing needs. * Organized with attention to detail. * Good at follow-up * Willingness to get hands on with the product. * Works well with a team * Excellent verbal and written communication skills * Excellent analytical, logical thinking, and problem-solving skills. * Thorough understanding of HCM principles and planning. * Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry. * Proficient with Microsoft Office Suite or related software., The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required. Physical Requirements: * Prolonged periods sitting or standing at a desk and working on a computer. * Bending, sitting lifting, driving. Position Type and expected hours of work: * Full time work during Apex IT business hours and, at times, outside of business hours, if required. Required Education and Experience: * 5+ years of Oracle HCM Cloud experience with strong Core HR expertise. * Experience providing production support in a managed services environment. * Strong understanding of: + Workforce Structures + Employment Lifecycle + Security configuration and role-based access + HCM Data Loader (HDL) + HCM extracts and related reporting processes + OTBI Reporting * Working knowledge of Oracle Cloud Payroll, including payroll flow concepts, elements, and payroll processing dependencies. * Experience managing client escalations and critical incidents. Preferred Education and Experience: * Oracle HCM Cloud certifications preferred. * Experience serving as a Product Owner, Business Analyst, or Functional Lead preferred. * Experience with HCM transformation, system implementations, or major enhancement projects preferred. * Knowledge of AI-enabled HCM capabilities, workforce analytics, and process automation preferred., Accidental Death and Dismemberment (AD&D), Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Business Analysis, Business Growth, Business Processes, Cloud Applications, Cloud Computing, Co-Payments, Communication Skills, Consulting, Continuous Improvement, Corrective Action, Critical Care, Cross-Functional, Customer Conversion, Customer Escalations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Employee Assistance Plan, Flexible Spending Accounts, Functional Analysis, Hardware Description Language, Health Insurance, Human Resources Processes, Identify Issues, Incident Management, Information Technology & Information Systems, Insurance, Interviewing Skills, Legal, Maintain Compliance, Marketing, Mentoring, Mergers and Acquisitions, Microsoft Office, Online Marketing, Oracle, Oracle Applications, Oracle Certifications, Organizational Skills, Payroll Administration, People Management, Performance Analysis, Performance Reviews, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Production Support, Program Planning, Project Tracking, Revenue Growth, Root Cause Analysis, Sales Management, Sales Support, Salesforce.com, Service Level Agreement (SLA), Support Documentation, Team Player, Technical Support, Time Management, Validation Testing, Willing to Travel, Work From Home, Workplace Issues, Writing Skills ## Description Job Summary: The Oracle HCM Critical Care Consultant is the primary functional expert for Oracle Core HR within a managed services environment. This role is responsible for resolving complex production issues, leading critical client escalations, advising on best practices, and ensuring the stability of Core HR business processes. While the primary focus is Core HR, the consultant must possess a solid understanding of Oracle Payroll processes and configurations to facilitate effective collaboration with Payroll Critical Care team members and support cross-functional issue resolution. Essential Functions: Core HR Leadership * Serve as the primary SME for Oracle Cloud Core HR production support. * Troubleshoot and resolve complex issues related to: * + Worker lifecycle events + Employment and assignment management + Workforce structures + Jobs, positions, grades, and locations + Security roles and data access + Enterprise and legal employer structures * Analyze and resolve employee data issues impacting downstream systems. * Support organizational restructures, mergers, acquisitions, and HR transformation initiatives. * Provide guidance on Oracle Cloud best practices and functionality. Critical Incident Management * Own and manage high-priority Core HR incidents and escalations. * Conduct root cause analysis and implement long-term corrective actions. * Coordinate resolution efforts across HR, Payroll, Technical, and Oracle Support teams. * Ensure adherence to managed services SLAs. * Communicate effectively with client stakeholders during critical situations. Cross-Functional Payroll Partnership * Understand key Oracle Payroll concepts and processes sufficiently to: * + Assess whether an issue originates in Core HR or Payroll. + Identify upstream data impacts affecting payroll processing. + Collaborate with Payroll Critical Care consultants during issue resolution. + Participate in payroll-related discussions and client meetings. * Support troubleshooting of Core HR transactions that impact payroll calculations, costing, or interfaces. * Facilitate handoffs and knowledge sharing between Core HR and Payroll teams. Continuous Improvement * Identify recurring issues and recommend process improvements. * Review Oracle quarterly releases for Core HR impacts. * Support testing and validation activities. * Develop knowledge articles, support documentation, and client recommendations. * Mentor junior consultants and support resources. Duties/Responsibilities: * Maintain and pursue continuing education opportunities, such as training and certification exams. * Participate on internal projects. * Provide expertise and help to others, as needed, on projects. * Performs other duties as assigned., * May assist with training members of the technical staff. * May conduct interviews. * Assigns duties and responsibilities and oversees workflow of project staff. * May conduct project performance evaluations that are timely and constructive. ## Related Videos - [HR Tech and AI Trends and Where You Can Start](https://www.wearedevelopers.com/videos/1468-hr-tech-and-ai-trends-and-where-you-can-start) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [How Trust, Healthy Tension, and Sustainable Culture Shape the Future of Work](https://www.wearedevelopers.com/videos/1711-how-trust-healthy-tension-and-sustainable-culture-shape-the-future-of-work) - [Build Once, Switch Anytime: CMS Freedom with Astro Collections](https://www.wearedevelopers.com/videos/2050-build-once-switch-anytime-cms-freedom-with-astro-collections) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)