> Markdown version of [/jobs/ext/229831-desktop-analyst-1](https://www.wearedevelopers.com/jobs/ext/229831-desktop-analyst-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Analyst 1 - **Company:** Ameri-Force - **Location:** San Diego, CA, United States - **Salary:** $54,080.0 - **Contract:** Permanent contract - **Skills:** User Authentication, Business Software, Desktop Computing, Windows Remote Assistance, Information Technology - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aea76281ea02e186 ## About the Role Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, * An associate's degree in information technology (IT) or a related field preferred or equivalent experience/education * ITIL certification is highly desirable * A minimum of 1 year of relevant experience is required * Ability to work effectively in a highly collaborative environment is required * Positive attitude toward customer service is required * Ability to thrive in a fast-paced work environment is required * Demonstrates strong analytical and organizational skills, with excellent verbal and written communication skills * Must be self-motivated and take a proactive approach to responsibilities * Must be able to assimilate technical material independently PHYSICAL DEMANDS Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to sit, use hands to fingers, handle or feel objects, or controls, and to talk and hear. Must be physically able to walk to all yard locations. Must be able to lift weights up to 50 pounds. The noise level in the work environment is usually moderate. ## Description As a member of the IT Help Desk team, the Desktop Analyst provides outstanding customer service and technical assistance to end-users across all levels of technical proficiency., * Provides tier one and tier two support to end-users reporting technical problems related to personal computers, mobile devices, business applications, authentication, and connectivity * Provides both in-person and remote assistance to end-users * Processes requests for software installation and permission change * Receives and records incoming user calls and electronic tickets * Watches ticketing queue and works tickets in accordance with priority, ensuring timely resolution of issues and requests * Documents incident and request tickets as directed by management * Escalates or coordinates resolution of complex incidents to the appropriate support tier or specialist when resolution cannot be secured by the Help Desk team * Deploys and retrieves IT assets to and from end-users, ensuring proper tracking and documentation * Maintains inventory of IT assets, including tracking license utilization and assisting in asset audits * Participates in the testing and deployment of major systems or infrastructure changes * Participates in the daily systems check process and the monitoring of the IT infrastructure * Reports system and network outages following established process * Interfaces with appropriate vendors and contractors to service or repair equipment as needed * Participates in the creation and maintenance of work instructions and procedures * Participates in the continuous improvement of our systems, services, and processes * Participates in special projects as directed by management * Provides training or guidance to end-users and team members as required. * Additional responsibilities and duties as assigned ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Delegating the chores of authenticating users to Keycloak](https://www.wearedevelopers.com/videos/1558-delegating-the-chores-of-authenticating-users-to-keycloak) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)