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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Center Manager Title Operations Remote - **Company:** First American - **Location:** Grand Rapids, MI, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Databases, Crystal Reports (Reporting Software), Microsoft Office - **Published:** August 29, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/404892301 ## About the Role Integrity, honesty, excellent communication skills both verbal and written and very good presentation when working with management, executive staff and customers is a must Demonstrates ability to consistently meets deadlines and drives for results Strong customer service skills Ability to multi-task in a fast paced production environment Effective interpersonal skills and working with offshore teams a plus Strong working knowledge of Excel and other Microsoft Office products Efficient use of FAST and Crystal Reports Typical Education Bachelor's degree or equivalent experience Typical Range of Experience Minimum of 6-10 years in title production At least 2 years operating in a managerial/leadership position ## Description Directs and manages production processes and employees domestically and globally. Develops short-term and long-term goals and objectives. Provides hands-on technical approach with excellent knowledge of process workflow, FAST & electronic imaging databases (DATATREE, DATATRACE, etc.). Delivery of business segment goals and objectives, team and management performance, appraisals, salary administration, incentives, corrective action (if applicable), and hiring qualified lead candidates are all requirements to operate in this role. Develops, promotes, and effectively communication production changes, process improvements and other initiatives to improve and engage optimal work performance. Develops strategic plans in partnership with the Executive Regional Production Director (ERPD) to support the ever-changing business environment. Ensures teams and individuals understand their roles and responsibilities via clear communication of goals and objectives. Can be approached easily yet is responsible for maintaining a professional work environment. Drives problem solving activities and makes informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base. Demonstrates confidence in his/her ability to make decisions and works in concert with the decisions of upper management. Works directly with the Business Unit Financial Organization and ERPD to constantly improve unit cost performance. Analyzes monthly P&L and unit cost data. Uses available financial tools to provide direction to subordinates and make changes in operations that have positive impact on financial performance of the team(s). Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies subordinate training needs and those of the organization. The position may require some travel to customer sites in order to understand their processes, and negotiate/partner with customers. Drives efforts to ensure organizational flexibility through cross-training objectives and continuously increases outsourcing volumes with global operations. Job Complexities Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and technological trends. On a regular basis, initiates corrective action needed to resolve complex, critical issues. Provides input to and may develop operational plans and works with Senior Management to ensure that plans are integrated with broader strategies. Supervision Received or Extended Manages work activities and operations of a Production Center in the organization's title production operations. Challenges the team to think "outside the box" and works with them to effect change in the organization; will work with senior leaders to provide input on strategic business initiatives. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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