> Markdown version of [/jobs/ext/2298614-desktop-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2298614-desktop-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist II - **Company:** CPM - **Location:** Blaine, MN, United States - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Active Directory, Cyber Security, Computer Engineering, Microsoft Office, Networking Basics, Software Project Management, Enterprise Software Applications, Software Troubleshooting, Peripherals, Information Technology, User Accounts - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/jobad/us2bed42a83689f1a1f187835245599e66 ## About the Role * Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software * Solid understanding of networking fundamentals * Proven ability to troubleshoot complex technical issues independently * Strong organizational skills with consistent follow-through * Clear and professional communication across regions and time zones * Ability to manage multiple priorities in a global support environment * Enterprise-first mindset with strong ownership and accountability, * Bachelor's degree in Computer Science, Computer Engineering, or a related field preferred * Equivalent experience, including military technical training or hands-on IT support experience, will be considered * Prior experience in a desktop or end-user support role strongly preferred Work Style Expectations: * Operates as a centralized Corporate IT resource supporting CPM globally * Maintains a consistent focus on enterprise standards rather than local site preferences * Demonstrates high ownership from issue intake through resolution * Trusted to work independently with minimal day-to-day supervision ## Description The Desktop Support Specialist II provides advanced end-user support across CPM's global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment. This position requires an independent, service-oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company-wide IT initiatives., Advanced End-User Support * Provide Tier II technical support for complex hardware, software, and connectivity issues. * Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications. * Perform root cause analysis and ensure issues are fully resolved and documented. Device & User Setup * Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.). * Ensure devices are compliant with CPM standards and ready for productive use. Hardware & Software Management * Maintain and validate hardware functionality. * Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications. User Account Administration * Provision and manage user environments. * Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes. Security & Compliance * Enforce CPM IT security and data privacy standards. * Support license management and ensure systems remain compliant with corporate policies. Documentation & User Enablement * Create and maintain technical documentation, procedures, and user guidance. * Support user adoption of new tools, systems, and enterprise initiatives. Project & Global Support * Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments. * Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)