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# Deskside Support Tech II

- **Company:** TEKSYSTEMS INC.
- **Location:** Lebanon, IN, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Temporary to permanent
- **Skills:** Zebra (Programming Language), Microsoft Windows, Batch Files, Desktop Computing, IT Management, Networking Hardware, Windows PowerShell, Computer Networking Systems, Warehouse Management Systems, Tablet Computers
- **Published:** August 29, 2026
- **Apply:** https://www.dice.com/job-detail/86f03574-3b49-4dbd-90d2-71bba67a1c37

## About the Role

Support, Desktop, Troubleshooting, Help desk, Service desk, Customer service, Technical support, hardware troubleshooting, wireless troubleshooting, RF Devices, Printers, Zebra, It'd be great if you also have: Bachelor's degree or vocational training in CS or MIS, or equivalent related work or military experience Availability to travel; occasionally on short notice 5 years of experience supporting a corporate or warehouse networked computer environment 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS Strong understanding of warehouse management systems, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Saturday - Monday 6 p.m. to 6 a.m. **Hours may very slightly to align with production.** What you'll do on a typical day: Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software, as well as computer devices, mobile
phones, scanners, network equipment, printers, telephones, etc. Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements Make technical recommendations to site leadership regarding problems, projects and releases Create batch files or PowerShell scripts for asset management and incident resolution What you need to succeed: At a minimum, you'll need: 2 years of experience supporting networked systems Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)


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