> Markdown version of [/jobs/ext/2298792-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2298792-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Leidos, Inc. - **Location:** Joint Base Pearl Harbor-Hickam, HI, United States - **Experience:** Experienced - **Salary:** $68,682.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Data Centers, Hardware Infrastructure - **Published:** August 29, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9127338/desktop-support-technician ## About the Role * Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders * Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time * Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets * Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer) * Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required, * US Citizen * DoD Secret Clearance * HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience * Valid DoD 8570 IAT Level II: Security+ or higher Certification * Must demonstrate expertise in IT Enterprise Operations * Excellent customer service skills * Excellent oral and written communication skills, * Organized and detail-oriented * Strong leadership skills * Self-motivated/ self-directing * Strong collaboration, prioritization, and adaptability skills required. Relationship building * Ability to manage and prioritize own work, and that of their team * Independent decision making * Analytical thinking; thinking out of the box * Ability to effectively communicate with all organizational levels (SME to Senior Management) * Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.) ## Description * Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) * Serve as backup to the Site Operations Lead * Ensure proper ticket-handling according to guidelines set in place * Properly troubleshoot and resolve user computer issues including hardware and software-related concerns * Ensure customer related tasks are completed within the timeline set * Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components * Assist other technicians in resolving complex issues ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [A Deep Dive on How To Leverage the NVIDIA GB200 for Ultra-Fast Training and Inference on Kubernetes](https://www.wearedevelopers.com/videos/1625-a-deep-dive-on-how-to-leverage-the-nvidia-gb200-for-ultra-fast-training-and-inference-on-kubernetes) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)