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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Fairway All Brands Page - **Location:** Little Rock, AR, United States - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** VoIP, Computer Networks, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Office Suite, Windows Remote Assistance, Internet Protocol Telephony, Office365, Microsoft InTune, Information Technology, Hardware Infrastructure - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aa73235ee93cbff5 ## About the Role Do you have experience in VoIP administration?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science, Information Technology, or a related field. * Previous experience in a helpdesk or technical support role is advantageous. * Proficiency in VoIP phone applications, familiarity with hardware components, networking concepts, and experience with common office software. * Experience related to Caller Branding. (First Orion, Caller ID Reputation) * Experience in MDM systems. * Experience in O365 Administration. * Experience in ITSM and ITAM. * Strong interpersonal and customer service skills with the ability to communicate technical concepts to non-technical users. * Excellent problem-solving skills and the ability to think critically under pressure. * Ability to work collaboratively with other IT professionals and departments. * Excellent communication and interpersonal skills. * Ability to work under pressure, often in a deadline driven environment. * Ability to perform several tasks concurrently with superior attention to detail. Preferred Skills: * Experience with IP Phone Systems like NICE * Experience in Call branding. * Experience in MDM (Ivanti and Intune) ## Description The IT Support Engineer plays a crucial role in providing technical support to end-users within an organization. The primary responsibility is to address and resolve IT-related issues, ensuring that employees can effectively utilize technology resources. This role involves a combination of technical expertise, customer service skills, and problem-solving abilities. Looking for a team player with strong communication skills, good customer service, and experience working closely with all facets of IT Operations to address issues., * Respond to user inquiries and technical issues via phone, email, or in-person. * Diagnose and troubleshoot hardware, software, and network-related problems. * Guide users through step-by-step solutions and provide remote assistance when necessary. * Install, configure, and upgrade hardware and software components. * Perform routine maintenance tasks, such as system updates and patches. * Collaborate with other IT teams for more complex system changes. * Assist in the procurement process for IT hardware and software. * Perform Admin duties in O365 and Microsoft Office Suite. * Maintain an inventory of IT assets and licenses. * Troubleshoot phone issues, migrating from one provider to another (NICE). * Support NICE CXONE migration during M&A. * Implement and enforce security protocols to safeguard information and systems. * Log and track support incidents using a ticketing system. * Prioritize and escalate issues based on their urgency and impact on business operations. * Ensure timely resolution of incidents and adherence to service level agreements (SLAs). * Collaborate with other IT departments to address cross-functional issues. * Conduct user training sessions to enhance employees' IT literacy and self-help capabilities. * Create documentation and knowledge base articles for common issues and solutions. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Hello JARVIS - Building Voice Interfaces for Your LLMS](https://www.wearedevelopers.com/videos/1641-hello-jarvis-building-voice-interfaces-for-your-llms) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)