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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** TRADERS HOLDING CORPORATION - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $75,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Microsoft Outlook, Information Technology Consulting, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Internet Services, Microsoft Office, Networking Basics, Azure Active Directory, Microsoft SharePoint, Software Engineering, TCP/IP, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Laptops - **Published:** August 29, 2026 - **Apply:** https://www.careerjet.com/jobad/us3418745f36cdec143f45bc4e04b4d94b ## About the Role * Strong written and verbal communication skills, with the ability to engage directly with employees at all levels and coordinate effectively with a remote IT team * Strong customer service orientation - patient, approachable, and solution-focused * Self-motivated and able to work independently while staying aligned with a distributed team * Highly organized with strong attention to detail and follow-through discipline * Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution * Comfortable being the sole on-site IT presence and taking ownership of local operational outcomes * Reliable and dependable - comfortable with the accountability that comes with being the local point of contact * Strong sense of accountability and ownership over office IT health and user experience Technical Requirements * 3-5 years of experience providing on-site IT support in a corporate environment * Good working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Microsoft Entra ID (Azure AD) * Hands-on experience with Microsoft Intune or another MDM solution * Basic networking knowledge - TCP/IP, DNS, DHCP, Wi-Fi, switching * Experience supporting printers, peripherals, and office equipment * Experience with IT asset management, inventory, and equipment lifecycle (deployment, recovery, procurement) * Experience coordinating with external vendors for office IT operations * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience) * Nice to have: IT certifications (CompTIA A+, Network+, Microsoft certifications) * Nice to have: Experience supporting conferencing equipment and meeting room technology * Nice to have: Experience supporting distributed / hybrid teams across multiple time zones * Nice to have: Prior experience in IT services, technology consulting, or professional services environments ## Description Work Authorization: Must be legally authorized to work in the United States on a permanent basis About the Role Kopius is seeking an IT Support Analyst to join our team on-site at our new Atlanta office. This role will serve as the primary IT point of contact for our Atlanta-based team, providing hands-on technical support while working closely with our centralized IT team based in Argentina. You will act as our local IT presence in Atlanta - ensuring smooth day-to-day operations, coordinating with external vendors, and supporting office infrastructure. This is a hands-on role for someone who enjoys being the "eyes and hands" of a distributed IT team, works effectively with both in-person users and remote colleagues, and takes ownership of the operational health of a growing office environment., * Provide on-site IT support to employees in the Atlanta office * Troubleshoot hardware and software issues, including laptops, peripherals, printers, and mobile devices * Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, and SharePoint * Perform basic Microsoft Entra ID (Azure AD) administration, including user support and access-related tasks * Support endpoint management through our MDM platform (Microsoft Intune experience preferred) * Assist with basic networking tasks, including connectivity troubleshooting, Wi-Fi, switches, and office infrastructure * Coordinate with external vendors for office installations, repairs, internet services, cabling, and other IT-related work * Assist with IT asset management, inventory, equipment deployments, and procurement * Prepare and deploy equipment for new hires and recover equipment during offboarding * Participate in regular meetings with the centralized IT team and maintain constant communication to ensure alignment on priorities and ongoing projects * Escalate issues when necessary while acting as the "hands and eyes" of the IT department in the Atlanta office * Assist with maintaining office technology, meeting rooms, conferencing equipment, and general workplace IT operations ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)