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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** CRH Healthcare - **Location:** Vinings, GA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Health Informatics, Microsoft Outlook, Computer Literacy, Dynamic Host Configuration Protocol, Domain Name System (DNS), Email Production, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Remote Desktop Services, EClinicalWorks, Microsoft SharePoint, TCP/IP, TeamViewer, ServiceNow IT Service Management, Connectivity Problems, Tablet Computers, Peripherals, Electronic Medical Records, Microsoft Onedrive, Information Technology, Patch Management, Laptops, 3-tier Architectures - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=87f801f4a3ceb6a0 ## About the Role Do you have experience in VPN management?, Do you have a Bachelor's degree?, * 3-5+ years of hands-on IT support experience in a corporate or healthcare environment * Strong expertise with Windows 11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Word, Excel) * Proven ability to diagnose and resolve hardware, software, and network connectivity issues * Experience supporting remote users via remote desktop tools (e.g., TeamViewer, Quick Assist, Splashtop) * Strong customer service orientation with excellent verbal and written communication skills * Ability to manage and prioritize multiple tickets and projects simultaneously with minimal supervision * Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent work experience Preferred * Familiarity with ITIL framework and IT service management best practices * Exposure to healthcare IT environments and EMR platforms (e.g., Experity, Epic, eClinicalWorks, Athenahealth) * Experience with PowerShell scripting for automation and administrative tasks * Knowledge of basic networking concepts (DNS, DHCP, VPN, TCP/IP) * Microsoft certifications (MD-102, MS-900, AZ-900) or CompTIA A+/Network+ are a plus * ITIL Foundation certification is a plus ## Description The Desktop Support Analyst is responsible for delivering responsive, high-quality technical support for company desktops, laptops, mobile devices, and peripherals across CRH Healthcare locations. Serving as an on-site and remote resource for IT Helpdesk tickets, this role is central to maintaining the reliability and security of end-user computing environments. The ideal candidate brings strong troubleshooting skills, a customer-first mindset, and the ability to adapt quickly in a fast-paced healthcare setting. What You Will Do: End-User Support & Hardware * Deploy, configure, and maintain company desktops, laptops, tablets, and peripherals for onboarding and hardware refresh cycles * Provide Tier 1 and Tier 2 technical support via remote connection tools, phone, and on-site visits * Troubleshoot Windows 11 and Microsoft 365 issues including performance, connectivity, and application errors * Assist in maintaining accurate hardware inventory and asset tracking records Software & Application Administration * Support third-party applications including Electronic Medical Records (EMR), email platforms, intranet tools, etc. * Support Microsoft 365 apps for Business including Teams, SharePoint, OneDrive, and Exchange Online * Assist in the deployment and management of endpoint security tools (antivirus, endpoint detection & response) * Support and maintain the hosted PBX business phone system and related telecommunications tools * Participate in software rollouts, patch management cycles, and endpoint configuration via group policy or MDM IT Operations & Collaboration * Log, document, and track all support requests through the IT ticketing system; adhere to SLA targets * Escalate complex issues to appropriate Tier 3 or vendor support, providing thorough documentation of troubleshooting steps * Serve as a liaison between end users, IT team members, and management - communicating clearly on ticket status and resolution timelines * Assist with IT projects, technology rollouts, and infrastructure upgrades as directed * Contribute to and maintain the IT knowledge base and internal documentation library * Support after-hours or weekend coverage during system events or critical incidents * Perform other duties as assigned Work Environment & Physical Requirements * Primarily remote based in the Atlanta, GA area * Travel to CRH clinic locations in Georgia, Florida, and Maryland will be required as needed * Ability to lift and move IT equipment up to 40 lbs * Extended periods of sitting and computer use ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)