> Markdown version of [/jobs/ext/2299158-it-service-desk-analyst-i](https://www.wearedevelopers.com/jobs/ext/2299158-it-service-desk-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst I - **Company:** Nemacolin - **Location:** Farmington, CT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Networking Hardware, Office Suite, Wide Area Networks - **Published:** August 29, 2026 - **Apply:** https://recruiting.ultipro.com/LUM1000NWL/JobBoard/c00e73a9-0a5f-4082-8257-fcddd1029261/OpportunityDetail?opportunityId=776f8cae-17f2-4794-9013-2dbff77d7e85 ## About the Role * High School graduate. Associate's Degree in IT or related field preferred * Must be 18 years or older * At least 1 year of experience with LAN/WAN technologies * Internet/Intranet experience is a plus * Must maintain knowledge of Nemacolin Woodlands Resort activities and services * Must be flexible in scheduling and able to work evenings, weekends and all holidays * Possess excellent communication, analytical and documentation skills and have a desire to work with other people in a team environment * Have the ability to take direction and work under stressful situations * Possess extraordinary phone skills ## Description At Nemacolin, the IT Service Desk Analyst I provides responsive, professional technical support to associates across the resort. This position serves as a first point of contact for technology-related issues, assisting with hardware, software, networking, and end-user support while ensuring a high level of service and timely resolution. The ideal candidate combines strong technical aptitude with exceptional communication and customer service skills. Success in this role requires the ability to troubleshoot effectively, prioritize multiple requests, document solutions accurately, and remain composed in a fast-paced hospitality environment. Essential Functions: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) * Installation: Install hardware, software, operating systems and office applications including: * Unpacking new equipment and installing and removing options in PCs * Installing and configuring software * Performing backups of workstations and servers * Provisioning systems through vmWare * Troubleshooting: Work with structured wiring systems, maintain, troubleshoot and support fiber optic and copper connectivity. * Maintain, troubleshoot, and support network hardware in LAN, WAN, and wireless configurations * Administrative functions: Perform functions such as writing reports, maintaining accurate records, etc. * Informs management of problem trends and provide status reports * Properly maintain records of helpdesk-related activities * Tech Support: Provide end user support in a timely and courteous manner * Prioritize tasks to handle multiple projects simultaneously Other job duties as assigned. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Optimizing Your App for Success: Tips and Techniques for managing slow devices](https://www.wearedevelopers.com/videos/655-optimizing-your-app-for-success-tips-and-techniques-for-managing-slow-devices) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)