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# Manager, Commercial Process Excellence & CRM Strategy

- **Company:** Xylem Inc.
- **Location:** Morton Grove, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $120,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Business Process Management, Information Systems, Customer Data Management, Salesforce.Com, Systems Integration, Tools for Reporting
- **Published:** August 29, 2026
- **Apply:** https://www.financialjobbank.com/job.asp?id=3369501205&tx=FJ4542FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Business Administration, Information Systems, Engineering, Operations Management, or related field.
 * Master's degree preferred.

Experience

 * 5+ years of experience in business process management, CRM strategy, sales operations, customer service operations, or commercial excellence.
 * 3+ years leading cross-functional projects and improvement initiatives.
 * Experience supporting Salesforce or other enterprise CRM platforms.
 * Strong understanding of commercial operations, customer lifecycle management, and customer experience processes.
 * Experience with change management and technology adoption initiatives., * Salesforce certifications.
 * Lean Six Sigma Green Belt or Black Belt certification.
 * PMP, PMI-ACP, or equivalent project management certification.
 * Experience with CRM integrations, analytics, dashboards, and reporting tools.
 * Experience working within industrial, manufacturing, or B2B environments.

Key Competencies

 * Business Process Optimization
 * Commercial Operations
 * CRM Strategy & Governance
 * Data Analysis & Reporting
 * Stakeholder Management
 * Change Leadership
 * Project Management
 * Continuous Improvement
 * Customer Experience Management
 * Strategic Thinking
 * Communication & Facilitation
 * Problem Solving

Success Measures

 * Increased CRM adoption and user satisfaction.
 * Improved commercial process efficiency and cycle times.
 * Higher data quality and governance compliance.
 * Successful delivery of strategic enhancement projects.
 * Measurable improvements in customer and employee experience.
 * Achievement of commercial transformation objectives.

## Description

Commercial Process Leadership

 * Lead the evaluation, design, documentation, and optimization of end-to-end commercial processes.
 * Identify opportunities to improve efficiency, data quality, customer experience, and business performance.
 * Develop and maintain process governance standards and best practices.
 * Facilitate cross-functional process improvement initiatives across Sales, Customer Service, Marketing, Finance, and Operations.
 * Establish and monitor process performance metrics and KPIs.

CRM Strategy & Governance

 * Serve as the business owner for Salesforce and related commercial applications.
 * Define CRM roadmap priorities in alignment with business objectives.
 * Manage enhancement requests, business requirements, and prioritization activities.
 * Partner with IT and vendors to deliver system improvements and integrations.
 * Ensure CRM data integrity, governance, security compliance, and adoption.

Business Analysis & Continuous Improvement

 * Gather and translate business requirements into scalable solutions.
 * Lead workshops and stakeholder interviews to identify process gaps and opportunities.
 * Analyze business performance data and recommend improvements.
 * Apply Lean, Six Sigma, or continuous improvement methodologies to optimize workflows.
 * Support business case development for process and technology investments.

Change Management & User Adoption

 * Drive organizational change initiatives related to process and technology improvements.
 * Develop communication, training, and adoption strategies.
 * Lead user acceptance testing and deployment activities.
 * Monitor user adoption and identify opportunities to increase utilization and effectiveness.
 * Serve as a trusted advisor to business leaders on process best practices.

Project & Vendor Management

 * Lead cross-functional projects supporting commercial transformation objectives.
 * Manage project timelines, risks, resources, and stakeholder expectations.
 * Coordinate with software vendors, consultants, and implementation partners.
 * Ensure deliverables meet quality, business, and compliance requirements.


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