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# Technical Support Specialist

- **Company:** Masters Gallery Foods
- **Location:** Plymouth, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Software Applications, VoIP, Microsoft Outlook, Databases, System Center Configuration Manager, Network Architecture, Network Service, Microsoft PowerPoint, Software Engineering, Cisco WebEx, Computer Equipment, Information Technology, Cisco
- **Published:** August 29, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18124475?backUrl=%2Fcareer%2F18124475%2FTechnical-Support-Specialist-Wisconsin-Plymouth

## About the Role

* Associate Degree in Information Technology, related field, or equivalent experience.
 * One year of technical support or related experience is preferred.
 * Requires a high degree of confidentiality.
 * Extensive knowledge of PC hardware.
 * Extensive knowledge of Microsoft Windows Operating Systems.
 * Knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Access.
 * Knowledge of PC networking, TCP/IP concepts, configuration, and use.
 * Knowledge of Device Management systems such as SCCM, Kace, etc.
 * Excellent troubleshooting skills.
 * Knowledge and use of video conference software including, but not limited to, Zoom, Teams and WebEx.
 * Ability to work independently and prioritize projects.
 * Excellent oral and written communication skills.
 * Ability to work with end users in a courteous, patient, and professional manner.

## Description

Responsible for investigating and resolving computer software, hardware, or telecommunications equipment issues that may occur within the network infrastructure, RF System, or Cisco IP Phone system. Also, assist the Network Services Team in the installation, maintenance, and inventory of computer hardware and software.

 * Install, maintain, and track inventory of computer hardware and software, including PCs, printers, copiers, RF devices, UKG/Workforce Ready Time and Attendance clocks, VoIP phones, and Smartphones.
 * Set up and maintain new employee accounts in Active Directory and other user databases.
 * Perform the functions of a Help Desk Technician solving end user's computer hardware and software issues.
 * Provide hardware and software training to end users.
 * Create and maintain software and deployment documentation for end users and IT staff.
 * Process decommissions of outdated hardware following proper policy and procedures.
 * Serve as backup for the IT Network Team.
 * Create and maintain Help Desk Tickets and knowledgebase articles.
 * Maintain Cisco IP telephone system.
 * Perform miscellaneous projects as assigned by the Director of IT Infrastructure, Vice President - Information Technology, Chief Financial Officer, or the President & CEO.


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