> Markdown version of [/jobs/ext/2299841-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/2299841-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Cronos Europa - **Location:** Brussel, Belgium - **Contract:** Permanent contract - **Skills:** Application Performance Management, Business Software, Web Platforms - **Published:** August 30, 2026 - **Apply:** https://www.careerjet.be/jobad/be38604dd8391c367b50113c7c2a2df162 ## About the Role * Higher education degree or equivalent professional experience. * Previous experience in Application Support, Service Desk, Helpdesk, IT Support, Business Application Support, or a similar role. * Good understanding of incident management and problem-solving methodologies. * Strong analytical mindset with the ability to investigate and resolve issues efficiently. * Excellent communication and customer-oriented skills. * Ability to work effectively in multicultural and international environments. * Strong team spirit combined with the ability to work independently. * Proactive, solution-oriented, and capable of managing multiple priorities. * Comfortable interacting with both technical and non-technical stakeholders. * Experience working with ticketing and service management tools is considered an asset. * Knowledge of ITIL principles and IT Service Management practices is a plus. * Experience supporting applications within public sector organisations or European Institutions would be advantageous. * Excellent command of English (minimum C1 level). Additional European languages are considered an asset. * Availability to work in Brussels, Luxembourg, Strasbourg, or other European Institution locations depending on project requirements. ## Description At Cronos Europa, we continuously collaborate with European Institutions and Agencies on large-scale digital transformation initiatives that support millions of users across Europe. As part of our ongoing growth, we are building a talent pool of Application Support Engineers who are interested in future opportunities within European Institutions. Whether you are an experienced support professional or looking to further develop your expertise in application support, we would be interested in connecting with you. In this role, you will contribute to the support, maintenance, and continuous improvement of business-critical applications used to manage complex European programmes, services, and operations. You will act as a key point of contact between users, business stakeholders, and technical teams, helping to ensure a high level of service quality and user satisfaction., * Receive, analyse, and manage incidents, service requests, and user inquiries through various support channels. * Provide first-line and/or second-line support for business applications and digital platforms. * Investigate functional and technical issues, identify root causes, and coordinate solutions with development and infrastructure teams. * Monitor application performance and ensure service continuity. * Keep users informed on incident status, progress, and resolution. * Escalate complex issues when appropriate and follow up until closure. * Contribute to the creation and maintenance of knowledge bases, user guides, procedures, and technical documentation. * Support user acceptance testing, releases, and system upgrades when required. * Deliver training sessions, demonstrations, and knowledge-sharing activities to end users and stakeholders. * Collaborate closely with business representatives, project teams, and external service providers. * Participate in continuous service improvement initiatives and process optimisation activities. * Ensure compliance with IT service management best practices and established support procedures. ## Related Videos - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Hands on with OpenTelemetry](https://www.wearedevelopers.com/videos/841-hands-on-with-opentelemetry) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Keith Cirkle of GitHub on React Fatigue](https://www.wearedevelopers.com/videos/1265-keith-cirkle-of-github-on-react-fatigue) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)