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# Senior IT Support Technician

- **Company:** A.P. Møller - Mærsk A/S
- **Location:** Herleshausen, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Apple IOS, Configuration Management Databases, Collaborative Software, Virtual Private Networks (VPN), Network Troubleshooting, Citrix Systems, Wireless Access Point, Wi-Fi Technology, Network Routers, Tablet Computers, Peripherals, Information Technology, Network Server, Servicenow
- **Published:** August 30, 2026
- **Apply:** https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/GermanyHerleshausen37293/Senior-IT-Support-Technician_R177495

## About the Role

* Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
 * Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
 * Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
 * Basic understanding of warehouse operations and handheld device configuration
 * Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
 * Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
 * Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
 * Excellent communication, time management, and collaboration skills across all levels
 * Presentation and training abilities for small groups
 * Good English and German skills

Senior IT-Support-Techniker ist in erster Linie verantwortlich für den Onsite-Support von Endanwendergeräten, das Asset-Management sowie die physische Wartung von IT-Equipment wie Servern, Switches, Druckern, Verkabelung, Videokonferenzsystemen, mobilen Endgeräten, Handscannern, WLAN-Systemen, Warehouse-Tablets, In-Vehicle-Displays und Etikettendruckern.

## Description

Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers., * Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.

 * Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
 * Coordinate with vendors for hardware issues and take ownership of complex incidents.
 * Manage incidents and problems, and support local IT projects and rollouts.
 * Maintain accurate asset records in the central CMDB.
 * Serve as primary IT support at your location, including occasional support for other sites across Europe.
 * Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
 * Represent and promote IT services within the organization.


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