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# CRM Implementation Consultant

- **Company:** Digital Waffle
- **Location:** Reading, UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Process Management, Business Software, Business Process Modeling, Data Migration, Machine Learning, Recommender Systems, Sentiment Analysis, Enterprise Software Applications
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815113026-crm-implementation-consultant

## About the Role

* At least one job of 18months + where you have been involved consulting & implementation of any business management software.
 * Experience in change management and user adoption strategies
 * Strong understanding of sales, marketing, and customer service business processes
 * Experience with business process modelling, analysis, and optimization methodologies
 * Familiarity with AI/ML concepts and their practical application in CRM contexts
 * Excellent communication and presentation skills
 * Strong problem-solving abilities and consultative approach to client engagement

## Description

We're seeking an experienced CRM Consultant to join our team, playing a pivotal role in both winning new business and delivering exceptional client outcomes. This position uniquely combines pre-sales consulting with hands-on implementation of CRM solutions, business process optimization, and AI-powered capabilities. You'll work at the intersection of business strategy and technology, helping organizations transform how they manage customer relationships., * Partner with sales teams to understand prospect requirements and design compelling CRM solutions that address business challenges

 * Lead discovery sessions and workshops to uncover client needs, pain points, and opportunities for digital transformation
 * Prepare and deliver technical presentations, demonstrations, and proof-of-conceptions that showcase platform capabilities
 * Help develop comprehensive proposals, solution architectures, and statements of work with accurate effort estimates
 * Act as a trusted advisor during the sales cycle, building credibility and rapport with prospective clients

Implementation & Delivery

 * Lead end-to-end CRM implementation projects, from requirements gathering through go-live and post-launch support
 * Configure and customize CRM platforms to meet specific business requirements and workflows
 * Design and implement business process improvements that maximize efficiency and user adoption
 * Integrate CRM systems with existing enterprise applications, data sources, and third-party tools
 * Develop and execute comprehensive testing strategies, data migration plans, and change management programs

Business Process Management

 * Analyze current business processes and identify opportunities for optimization and automation
 * Map customer journeys and design processes that enhance customer experience and operational efficiency
 * Create process documentation, workflow diagrams, and standard operating procedures
 * Facilitate process design workshops with stakeholders across sales, marketing, and customer service functions
 * Identify opportunities to leverage AI capabilities within CRM platforms, including predictive analytics, intelligent routing, and automated insights
 * Configure and deploy AI-powered features such as lead scoring, sentiment analysis, sophisticated integration and automation models, and recommendation engines
 * Stay current with emerging AI technologies and assess their applicability to client challenges
 * Educate clients on AI best practices and help them realize value from AI based solutions


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