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# Technical Support Specialist

- **Company:** Euro London Appointments
- **Location:** West Midlands, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** PHP (Programming Language), LAMP (Software Bundle), Command-Line Interface, Software as a Service, Data Integrity, Internet Information Services (IIS), Linux System Administration, Microsoft SQL Server, Oracle (Applications), Standard Sql, Salesforce.Com, SugarCRM, Web Applications, Hubspot
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815445511-technical-support-specialist

## About the Role

* 2-4 years of experience in technical, systems, or application support
 * Strong troubleshooting skills with working knowledge of PHP and SQL
 * Experience using Linux-based systems and working in command-line environments
 * Familiarity with the LAMP stack and web application architecture
 * Prior experience supporting CRM platforms is a plus ( SugarCRM preferred but not essential).
 * Excellent communication skills and a proactive, solution-focused mindset
 * Ability to manage a workload independently with structure and attention to detail
 * Experience supporting SaaS platforms in a technically complex environment
 * Familiarity with support tools like HubSpot or Salesforce
 * Background in CRM customization, configuration, or integration
 * Knowledge of Microsoft SQL Server, Oracle, or Microsoft IIS
 * Contributions to support documentation or internal knowledge bases

Our client knows that not every candidate will meet every requirement-and that's okay. They value passion, potential, and the ability to grow. If you bring strong technical foundations, ideally on CRM systems, and a desire to learn, they encourage you to apply.

## Description

* Act as the main technical contact for incoming support cases, managing them from first response to resolution
 * Investigate and resolve issues related to application behaviour, configurations, data integrity, and integrations
 * Escalate complex issues to senior specialists or other teams as needed, while maintaining ownership of the customer experience
 * Provide clear, consistent updates to customers throughout the case lifecycle
 * Document technical findings to help improve internal processes and knowledge sharing
 * Identify recurring support trends and collaborate on solutions to reduce future case volume
 * Ensure service-level standards are met with a focus on speed, accuracy, and customer satisfaction


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