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# Microsoft Dynamics 365 Business Analyst

- **Company:** UST
- **Location:** Norwich, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Microsoft Dynamics CRM, Microsoft Dynamics, Power BI, Systems Integration, Microsoft Power Automate, Power Platform Integration, Information Technology, Microsoft Business Central, Powerapps
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815355635-microsoft-dynamics-365-business-analyst

## About the Role

We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimization. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large-scale CRM modernisation and digital transformation initiatives., * Minimum of 15 years' IT experience with strong Business Analyst background

 * Strong understanding of:
 * CRM business processes
 * Dataverse concepts and data models
 * CRM security and role models
 * Experience working on large, complex CRM programmes, * Power Platform experience (Power Apps, Power Automate, Power BI)
 * Experience in regulated industries (Banking, Insurance, Healthcare)
 * Exposure to integrations and enterprise architecture discussions
 * Microsoft Dynamics 365 / Power Platform certifications

## Description

* Lead end-to-end business analysis across Dynamics 365 CRM programmes
 * Engage stakeholders to capture requirements, facilitate workshops, and define as-is / to-be processes
 * Translate business needs into functional requirements, user stories, and acceptance criteria
 * Provide functional expertise across Dynamics 365 CRM modules:
 * Customer Service
 * Customer Insights / Marketing
 * Field Service (where applicable)
 * Define standards for:
 * Business Process Flows
 * Forms, views, dashboards, and automations
 * Identify optimisation and automation opportunities using:
 * Dynamics 365 native capabilities
 * Power Platform (Power Automate, Power Apps)
 * Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
 * Promote an OOB-first approach with controlled customisation


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