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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Lead - **Company:** Humanoid - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Software as a Service, Cyber Security, Continuous Integration, Disaster Recovery, Github, Identity and Access Management, Information Technology Operations, Uptime, Gitlab, Information Technology, Slack, Atlassian Tools, Gsuite - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815354395-it-operations-lead ## About the Role * Proven experience in IT operations roles within dynamic, high-growth environments. * Hands-on expertise across cloud platforms (AWS/Azure), networks, and endpoint management. * Strong track record in implementing IAM, MDM, and device policies at scale. * Experience managing collaboration/productivity tooling (Google Workspace, Atlassian, Slack/Chat) and developer platforms (CI/CD, GitHub/GitLab). * Demonstrated ability to define and execute operational roadmaps that balance near-term needs with long-term scalability. * Strong vendor and stakeholder management skills, including contract negotiation. * Familiarity with core cyber security principles and ability to partner effectively with security specialists. * Excellent communication and influencing skills; able to bridge technical and non-technical stakeholders. * Comfortable in a start-up/scale-up environment: hands-on, adaptable, proactive, and ownership-driven. * Experience supporting product development environments (robotics, IoT, AI, or other R&D-heavy contexts). * Hands-on experience effecting tangible/measurable operational efficiencies through the deployment of AI solutions. * Knowledge of ITIL or other IT service management frameworks, particularly incident/change management. * Exposure to compliance frameworks such as ISO 27001, SOC2, or NIST. * Prior experience scaling IT teams from small core functions into mature multi-discipline organisations. ## Description As IT Operations Lead, you will take end-to-end ownership of Humanoid's IT infrastructure and platforms, building the foundations of a secure, modern, and scalable environment. This is a hands-on leadership role, where you will personally drive day-to-day operations in the early stages while designing the architecture, processes, and vendor landscape to support Humanoid's ambitious growth. As the company scales, the role will evolve into leading a high-performing operations team, setting the strategic direction for infrastructure, platforms, and productivity tooling. Working closely with the Cyber Security Lead, ITSM Lead, and the Product/Robotics teams, you will ensure IT is a true enabler of Humanoid's mission, combining immediate reliability with long-term scalability., * Infrastructure Ownership * Manage all aspects of IT infrastructure including cloud platforms (AWS/Azure), networking, storage, endpoint management, and backup/disaster recovery. * Operational Roadmap * Define and execute a roadmap that balances immediate stability with future scalability, ensuring IT grows in lockstep with Humanoid's trajectory. * Identity & Access * Design and enforce IAM frameworks, device policies, and MDM solutions that provide security without compromising agility. * Cross-Functional Collaboration * Partner with Product/Robotics teams to integrate IT requirements into design, testing, and delivery; collaborate with Cyber Security Lead to embed controls; and align with ITSM Lead to ensure smooth service delivery. * Standards & Processes * Establish and maintain operational standards, policies, and processes that are lightweight but audit-ready, supporting both speed and compliance. * Select, negotiate with, and manage key infrastructure and SaaS vendors; optimise cost and performance. * Monitoring, Performance & Reliability * Implement monitoring, observability, and reporting across infrastructure and platforms to ensure uptime, resilience, and scalability. * Act as escalation point for operational incidents, drive root cause remediation, and ensure lessons learned feed back into process and design. ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)