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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Developer Support Engineer - **Company:** EngineersOfAI - **Location:** Greater London, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), PHP (Programming Language), Mobile Application Development, Software as a Service, Web Development, Github, Python (Programming Language), Open Source Technology, Ruby, Shopify, Enterprise Software Applications, Swift (Programming Language), Magento, Bug Reporting, Restful APIs, Programming Languages - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815449444-junior-developer-support-engineer ## About the Role * Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience. * Experience with web development, REST APIs, and database management. * 2+ years of experience in technical customer support, supporting SaaS enterprise software. * Working knowledge of development languages such as JavaScript, Java, PHP, Swift, Ruby, Python. * Ability to handle and prioritize a portfolio of tickets at various stages of resolution. * Excellent spoken and written English skills. * Ability to work in an on-call rotation. NICE TO HAVE: * Basic familiarity with iOS & Android platforms. * Experience supporting open-source projects & their GitHub communities. * Experience with Shopify, Magento. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES: * GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. * TRUST - Willingness to trust our co-workers and to take ownership. * CANDOR - Ability to receive and give constructive feedback. * CARE - Genuine care about other team members, our clients and the decisions we make in the company. * HUMILITY- Aptitude for learning from others, putting ego aside. ## Description The Developer Support Engineer is a critical role at Algolia. We're on the front-lines and are often the first team customers contact when they need help with our products or services. "We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks." This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers' success. YOUR ROLE WILL CONSIST OF: * Handling technical requests via web and email support channels. * Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles. * Submitting bug reports to the Engineering team for problems needing attention. * Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team. * Contributing to internal and external knowledge bases. * Participating in internal projects to improve processes and tools. ## Related Videos - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Always on the Right Track with Rails with Eileen Uchitelle, Senior System Engineer at GitHub](https://www.wearedevelopers.com/videos/100358-always-on-the-right-track-with-rails-with-eileen-uchitelle-senior-system-engineer-at-github) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) - [Emergency Discussion: Can’t Hire the Right Developers? Here’s What Everyone Else Misses](https://www.wearedevelopers.com/videos/1748-emergency-discussion-can-t-hire-the-right-developers-here-s-what-everyone-else-misses) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)