> Markdown version of [/jobs/ext/2301692-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/2301692-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** Intec Select Limited - **Location:** Greater London, UK - **Salary:** £40,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple IOS, Apple Mac Systems, Cisco Unified Communications Manager, Collaborative Software, Microsoft Exchange Server, Networking Basics, Software Maintenance, Microsoft SharePoint, TeamViewer, Cisco WebEx, Office365, Software Troubleshooting, Information Technology, Laptops, Hardware Asset Management, Servicenow, Vmware - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815449147-end-user-support-specialist ## About the Role * Proven experience in an IT support or service desk environment * Strong customer service mindset with a passion for delivering excellent user experiences * Excellent communication skills (face-to-face, phone, and written) * Strong troubleshooting and problem-solving abilitiesAbility to prioritise, multitask, and perform well under pressure * A proactive, self-motivated approach with a willingness to learn * Experience supporting Microsoft 365 applications * Knowledge of collaboration tools such as Teams, SharePoint, OneDrive, and Exchange * Familiarity with Active Directory (user and group administration) * Ability to work effectively within structured processes and as part of a team, Experience or knowledge in the following areas is desirable: * Active Directory & Microsoft Exchange (on-prem and O365) * VMware * Apple devices and operating systems (MacOS, iOS) * Collaboration tools (Webex, Zoom, TeamViewer, Microsoft Teams) * Basic networking or certifications (e.g., CCST) * CUCM (Cisco Unified Communications Manager) ## Description We have an exciting opportunity for an End User Support Analyst to join a dynamic IT Support team based in London. This is a hands-on role where you'll act as a key point of contact for end users, delivering high-quality technical support and ensuring a smooth and efficient workplace technology experience. This role is ideal for someone with prior IT support experience who is keen to further develop their technical expertise within a fast-paced, customer-focused environment., As part of the End User Compute team, you will be responsible for supporting the day-to-day delivery of IT services across the business. You will diagnose and resolve technical issues, manage service requests, and contribute to continuous improvements in IT support services., * Act as a primary point of contact for end user incidents and service requests * Provide support across desktops, laptops, mobile devices, printers, telephony, and peripherals * Troubleshoot and resolve issues, liaising with wider IT teams when required * Manage tickets through ServiceNow, email, and telephone channels * Ensure timely resolution of requests while maintaining clear communication with users * Create and maintain accurate knowledge base documentation * Support hardware and software maintenance, including break/fix tasks * Manage hardware inventory and device lifecycle activities * Administer system access, security, and anti-virus controls * Support Joiners, Movers, and Leavers (JML) processes * Build and configure end user devices * Perform desk setups, office moves, and proactive meeting room checks * Conduct site visits and provide on-site support where required * Monitor trends and identify potential service improvements * Contribute to ongoing service optimisation and best practice adoption ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)