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# Desktop Support Engineer

- **Company:** The Honourable Society of Lincoln's Inn
- **Location:** Greater London, UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Hyper-V, Issue Tracking Systems, Local Area Networks, Microsoft Servers, Virtual Local Area Networks, Virtualization Technology, EndPointSecurity, Computer Network Technologies, Sonicwall, Microsoft InTune, Information Technology, Deployment Automation, Vmware
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815446783-desktop-support-engineer

## About the Role

* A minimum of 2 years' successful hands-on experience working in an IT support environment
 * Intune, Defender for Endpoint, autopilot
 * Virtualisation Technologies - VMWare or Hyper-V
 * Networking knowledge (WAN, LAN, VLAN, WLAN)
 * Willing to work occasionally out of hours when it is required.
 * Professional, highly literate and numerate with excellent analytical skills
 * Excellent communication, interpersonal and customer service skills
 * Ability to manage time across multiple complex IT projects and daily support duties
 * Well-developed interpersonal skills required to establish and maintain effective working relationships and to work well in a team.
 * Ability to be flexible, use own initiative, solve problems, and prioritise a busy workload with competing priorities with minimum supervision.
 * Able to demonstrate honesty and integrity in everything you do.
 * Meraki Experience / Certifications
 * Microsoft Server Certifications
 * SonicWALL experience
 * Microsoft 365 Certifications

## Description

40-hours per week, Mon-Fri, 09:00-17:00. Hybrid working: 4 days in the office and 1 day working from home depending on business needs., * To provide 2nd line support and 1st line as required to c170 internal users plus external members as necessary.

 * To ensure the IT support ticketing system is properly maintained and calls, as well as users, are updated daily and actioned in accordance with agreed timescales.
 * To pick up incidents, investigate the root cause and follow their life cycle through to resolution.
 * To follow up on escalations/issues where required.
 * To support with technical infrastructure issues and maintenance of server, storage, network and security functionality to ensure safe, reliable and continued service.
 * To liaise with 3rd party suppliers regarding application support matters.
 * To perform daily checks & a variety of support tasks within the support team.
 * To create and keep updated documentation and processes for system implementations as well as user guides.
 * To provide guidance and knowledge to colleagues who need support and assistance.
 * To build, repair and update virtual and physical machines, as needed.


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