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# Level 2 Support Engineer

- **Company:** Virtuoso, LTD.
- **Location:** West Malling, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Cloud Computing, Configuration Management, Cyber Security, Networking Basics, Cloud Platform System
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815590856-level-2-support-engineer

## About the Role

This is a fantastic opportunity for someone with 2+ years of service desk experience who's ready to take the next step in their career. You'll work with a wide range of technologies, support global SME clients and mentor our Level 1 Support Analysts., * 2+ years' experience in a customer-facing IT support or service desk role, ideally in an ITIL-oriented environment.

 * Strong troubleshooting skills across desktop, server, and cloud environments.
 * Experience with Microsoft 365 policy and configuration management, Active Directory troubleshooting, and networking fundamentals.
 * Familiarity with Apple devices, macOS, iOS and Android.
 * Excellent communication and time management skills.
 * A proactive mindset and a passion for delivering great customer experiences.
 * An interest in growing your technical skills through formal training, certification and internal projects.
 * Strong understanding of cyber security concepts and best practices., You will already hold or be on track to achieve any of the below qualifications:
 * Microsoft foundation and/or intermediate certifications (e.g. AB-900, AZ-104, SC-200).
 * CompTIA: A+, Network+ or Security+

## Description

* Provide technical support to clients, focusing on fast resolution and outstanding customer satisfaction.
 * Troubleshoot and resolve issues across Windows (including Server), macOS, Microsoft 365, networking, and cloud platforms.
 * Liaise with vendors, suppliers, and internal teams to resolve incidents and implement solutions.
 * Maintain accurate and up-to-date support documentation and knowledge base articles.
 * Help to grow our Level 1 Support Analysts by sharing your knowledge, skills and experiences.


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