> Markdown version of [/jobs/ext/2301804-level-1-support-specialist](https://www.wearedevelopers.com/jobs/ext/2301804-level-1-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Level 1 Support Specialist

- **Company:** Plamo Trades Ltd.
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Zendesk
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815439386-level-1-support-specialist

## About the Role

* Every minute counts. Make fast decisions and have them be right.
 * Customer service experience. Strong written communication.
 * Able to work shift patterns, including weekends and overnights - they're a 24/7/365 operation., * You always put yourself in the users' shoes.
 * You are passionate about online media.
 * You constantly raise the bar for yourself and the team.
 * You think fast on your feet and can translate a concept to a sequence of actions very quickly and accurately., * Experience in a B2B / B2C contact centre environment.
 * Strong written customer service experience.
 * Experience of working with ticketing systems such as Zendesk., * Digital customer contact experience, preferably within a streaming or sports environment.
 * Tech savviness - they're up-to-date with the latest trends.
 * Sports fan, with working knowledge of sports websites.

## Description

* Learn our platforms and advanced troubleshooting of our streaming architecture.
 * Work effectively with our content delivery teams to achieve results.
 * Execute our extensive anti-piracy measures.
 * Document and retain ever-evolving workflows and resolutions.


## Related Videos

- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)