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# Application Support Analyst

- **Company:** PayPoint plc
- **Location:** Welwyn Garden City, UK
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Monitoring of Systems, Internet Information Services (IIS), Issue Tracking Systems, Transact-SQL, Splunk
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815439311-application-support-analyst

## About the Role

* Experience in a Windows-based, 24/7 environment.
 * Background in 1st and/or 2nd line support.
 * Strong customer service skills, a problem-solving mindset, and flexibility to adapt to change quickly.
 * Ability to communicate effectively with both technical and non-technical stakeholders.

Bonus Skills (Nice to Have):

 * Experience with transaction processing systems.
 * Knowledge of IIS Server.
 * Familiarity with ITIL principles.
 * Experience with Transact-SQL queries.
 * Knowledge of Splunk or similar monitoring tools.

## Description

At PayPoint we pride ourselves on being at the forefront of innovation. Whether you're a recent graduate or an experienced IT professional, we would love to hear from you if you have a genuine interest in operating systems, devices, applications, and software, and enjoy solving problems.

This role is hybrid, with 2-3 days a week in our Welwyn Garden City office. Our team operates on a 7-day rota to cover Contact Centre opening hours:

 * Monday-Friday: Range of shifts between 8 am - 8 pm

As an Application Support Analyst you'll provide technical and application support across our retail network, covering 30,000 sites. This includes our PayPoint One, PayPoint Mini, EPOS systems, and back-office platforms.

Your responsibilities will include:

 * Delivering technical and application support to retailers and colleagues.
 * Managing incidents and changes raised via our ticketing system.
 * Investigating root causes and escalating issues to 3rd-line support where needed.
 * Supporting system integrations and new installations in live environments.


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