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# Network Operations Centre (NOC) Engineer

- **Company:** Hydrogen
- **Location:** Newtownabbey, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Asymmetric Digital Subscriber Line, Computer Networks, Modems, Ethernet, Network Routers, Computer Network Operations, Juniper, Information Technology, Network Server, Cisco
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815354304-network-operations-centre-noc-engineer

## About the Role

This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service., * Proven experience in an IT Helpdesk or NOC environment.

 * Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
 * Background in enterprise network support; CCNA or equivalent preferred.
 * Experience supporting Windows OS and servers.
 * Knowledge of ITIL service environments and SLA adherence.
 * Experience working with third-party suppliers and managing escalations.
 * High attention to detail and ability to perform under pressure.
 * Excellent communication and customer service skills.
 * Eligible for Security Clearance.
 * Strong teamwork, collaboration, and communication skills., * Previous experience in an operational centre/network environment
 * Willingness to work a 24/7 shift rota and shift work experience
 * Security cleared or ability to achieve clearance

## Description

We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base., All candidates must have experience working in a shift-based operational environment.

 * Act as the first point of escalation for customer calls.
 * Log and manage faults/service requests (via Remedy), resolving 95% at first touch.
 * Work within strict SLAs to ensure timely resolution.
 * Maintain accurate shift handovers and update support tickets.
 * Keep customers informed throughout the fault lifecycle.
 * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems.
 * Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
 * Liaise with third-party engineers and suppliers to resolve issues.
 * Support field engineers with remote configurations and link checks.


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