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# Product Manager - Voice of the Customer

- **Company:** Clarity
- **Location:** Greater London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Software as a Service, Data Visualization, Sentiment Analysis, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815353907-product-manager--voice-of-the-customer

## About the Role

* 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
 * Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
 * Experience working with AI/ML, NLP, or data visualization products is a strong plus.
 * Proven ability to turn customer insights into clear, measurable product outcomes.
 * Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
 * Analytical mindset, with experience using data to inform prioritization and feature development.
 * Bachelor's degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).

## Description

As a Product Manager for Voice of the Customer, you'll own the product vision, strategy, and roadmap for Clarity's VoC solution. You'll work cross-functionally with engineering, design, and AI teams to transform real-time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale.

You'll define how organizations collect, interpret, and act on customer sentiment - shaping a product that bridges customer experience, analytics, and automation., * Own the product strategy and roadmap for Clarity's Voice of the Customer platform.

 * Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
 * Define KPIs, measure adoption and impact, and use data to guide product decisions.
 * Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
 * Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
 * Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
 * Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
 * Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI-driven CX intelligence.


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