> Markdown version of [/jobs/ext/2301982-1st-line-it-support-engineer-desktop-saas-applications](https://www.wearedevelopers.com/jobs/ext/2301982-1st-line-it-support-engineer-desktop-saas-applications). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line IT Support Engineer - Desktop, SaaS, Applications - **Company:** RR - **Location:** Sheffield, UK - **Contract:** Permanent contract - **Skills:** Testing (Software), Amazon Web Services, Android Software Development, Software as a Service, Microsoft Software, Microsoft SQL Server, Windows Desktop, Zoho Office Suite - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815455236-1st-line-it-support-engineer-desktop-saas-applications ## About the Role Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management., * Experience of working in a customer-facing IT office environment or software support role * Proven ability to proactively address customer concerns and exceed expectations * Passion for real-time problem solving and troubleshooting complex problems * Strong written and verbal communication skills * Ability to communicate effectively with technical and non-technical users * Analytical thinking and attention to detail * Experience in working to deadlines and prioritizing competing workloads. * Proficient in the use of Microsoft Applications, Services and Android * Ability to work independently and as part of a team. * Demonstrable planning and organisational skills * Willingness to conduct ad-hoc or exploratory testing * Self-motivated and able to learn/resolve new software and business processes in a prompt manner * Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry * Technical exposure of Microsoft SQL Server * Experience of AWS platforms * Experience of working within the Vending or Beverage Industry * Educated to A-Level standard or equivalent, English, Maths or IT ## Description Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient, * Effectively responding to first-line support queries from customers using the company's software via phone call and email * Providing an accurate, efficient and customer-focused response * Escalating issues to 2nd line support when necessary * Delivering excellent verbal and written communication and always helping to find a resolution * Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved * Assisting with software testing as required, prior to the release of new software versions * Assisting the company's Software Migration Team in the implementation of the software for new customers * Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web * Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress * Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM ## Related Videos - [Excellent Software Testing](https://www.wearedevelopers.com/videos/87-excellent-software-testing) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Dirty Tests And How To Clean Them](https://www.wearedevelopers.com/videos/515-dirty-tests-and-how-to-clean-them) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)