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# IT Systems Engineer

- **Company:** Compnow Elmo
- **Location:** Vic, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Firewall, Systems Engineering, Border Gateway Protocol, Business Software, Hyper-V, IP Addressing, Internet Protocol, Virtual Private Networks (VPN), Network Architecture, Networking Basics, Routing, Open Shortest Path First (OSPF), Raspberry Pi, Virtual Local Area Networks, Wide Area Networks, Information Technology, Firewall Services Module, Vmware
- **Published:** August 30, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Demonstrated experience in an Level 2/3 Engineer Position or similar.
 + Ability to configure firewall rules, including port forwarding and basic network security concepts
 + Understanding of IP networking, including assigning and managing static IP addresses
 + Hands-on tinkering mindset - experience building or configuring projects on platforms such as Raspberry Pi or similar
 + Experience installing and configuring virtualisation platforms (e.g. VMware or Hyper-V) from scratch, including home lab environments
 + Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders

## Description

We are seeking Level 2/3 Systems Engineers to provide 24/7 technical support across our client environments. This role is ideal for professionals who enjoy resolving complex IT issues, delivering high-quality customer service, and working effectively in a fast-paced support setting. You will collaborate closely with subject matter experts, vendors, and technical specialists to deliver reliable, responsive frontline support and ensure strong outcomes for our clients.

 + Provide Level 2/3 troubleshooting, root-cause analysis, and escalation support across client network and infrastructure platforms.
 + Deliver advanced network engineering support across complex LAN/WAN environments, including routing and switching (VLANs, STP, OSPF/BGP fundamentals), firewall administration, VPNs, and end-to-end connectivity troubleshooting.
 + Diagnose and resolve performance, latency, and availability issues across multi-site and hybrid network architectures.
 + Execute scheduled maintenance and change activities, including server updates and patching, with strict adherence to change control, rollback planning, and pre-/post-maintenance validation.
 + Own incidents through to resolution, creating and managing tickets with clear prioritisation, detailed technical documentation, and actionable escalation notes.
 + Provide cross-platform support encompassing Microsoft 365, endpoints, line-of-business applications, and enterprise networking, ensuring seamless integration and service continuity.


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