> Markdown version of [/jobs/ext/2302685-desk-side-support-engineer](https://www.wearedevelopers.com/jobs/ext/2302685-desk-side-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desk Side Support Engineer

- **Company:** Nsc Global Alle Jobs Anzeigen
- **Location:** Köln, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Literacy, Information Technology, User Identification
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.de/jobad/de1b48ecfa0f6d47b276ae65c8cebcde90

## About the Role

* A 4-year degree in Computer Science, Engineering, or related discipline; (MBO ICT 4 level)

 * 3+ years technical support experience in a computer-related area
 * Ticket handling tools/cross team troubleshooting
 * Strong verbal communication skills, including the ability to document operations procedures
 * Strong customer service skills and the ability to deal all types of customer service requests
 * Good analytical, communication, problem solving, and organizational skills

 * Ability to effectively interact with a diverse user base
 * Highly organized, result oriented, self-motivated and proactive
 * Knowledge of basic computer hardware.
 * Experience with desktop operating systems including Microsoft
 * Good understanding of the organization's goals and objectives.

 * Exceptional interpersonal skills, listening, and questioning skills.
 * Strong documentation skills.
 * MCSA Windows 10 / 11
 * Knowledge of InTunes
 * Active directory

 * Network essentials
 * Driver's license and own car to visit off-site locations (Leverkusen, Düren)
 * German / English speaking writing

## Description

Field incoming help requests from end users via both telephone and work orders in a courteous manner

 * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
 * Build rapport and elicit problem details from help desk customers
 * Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution


## Related Videos

- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)