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# Manufacturing Technical Support Specialist

- **Company:** Illinois Tool Works, Inc.
- **Location:** Camdenton, MO, United States
- **Experience:** Experienced
- **Salary:** $72,500.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Computer Equipment
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.com/job/usfe9e5cfdd2347cba16422f7cfa17ef99/eaa

## About the Role

* Associate degree (A.A./A.S.) required; Bachelor's degree (B.A./B.S.) preferred
 * Minimum of 2 years of relevant technical or field service experience
 * Demonstrated ability to troubleshoot and isolate mechanical, electrical, and system-related faults
 * Strong mechanical aptitude with working knowledge of electrical systems and computer hardware/software
 * Excellent customer service skills with the ability to build and maintain positive customer relationships
 * Understanding of customer satisfaction and retention principles
 * Effective conflict resolution, problem-solving, and negotiation skills
 * Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
 * Strong verbal and written communication skills
 * Ability to manage multiple priorities and work independently with minimal supervision
 * Willingness and ability to travel domestically up to 10% of the time

## Description

The Manufacturing Technical Support Specialist is the first point of contact (via phone, email or on-site visits) for external customers and distributors seeking technical assistance with equipment issues and spare parts needs. As a person assisting our customers in maintaining high levels of equipment productivity and knowledge, this role has high visibility within the organization and directly impacts customer satisfaction and loyalty.
Primary Responsibilities:

 * Provide technical expertise and support to customers, Field Service Engineers, Third Party Service providers and other global technical customer support personnel in troubleshooting (fault isolation) equipment issues.
 * Escalate more complex customer issues as needed to the appropriate teams for timely resolution.
 * Assist customers with general technical product information and parts identification requests.
 * Provide feedback to Engineering on high failure components.
 * Review and recommend critical spare parts inventory for global hubs to reduce customer machine down time.
 * Log Out of Box Quality (OOBQ) issues reported by Field Service, 3rd party service partners or customers for factory quality review.
 * Work with the Field Service Manager to promptly coordinate and schedule on-site service.
 * Perform all other functions requested that are within the scope of this job, and as deemed necessary or appropriate by the organization manager.


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