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# IT Support Specialist

- **Company:** Penmac Staffing
- **Location:** Marshfield, MA, United States
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Software Documentation, Information Systems, Issue Tracking Systems, Information Technology Audit, Information Technology Operations, Network Troubleshooting, Microsoft Office, Networking Basics, Computer Equipment, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-coordinator-marshfield-mo--5c2bcb03-80d7-4925-941c-909945492e46

## About the Role

Schedule: Full-time, Monday-Friday Penmac Staffing is seeking an experienced IT Support Specialist for a client company. This full-time opportunity is ideal for a dependable, detail-oriented professional who enjoys solving technical problems, supporting employees, and helping maintain efficient IT operations. The IT Support Specialist will provide first-level technical support while assisting with help desk management, documentation, purchasing, and other critical IT functions.Requirements for the IT Support Specialist

 * Degree or pursuit of a degree in Information Technology, Computer Science, or a related field
 * Previous experience in an IT support, help desk, or IT coordinator role preferred
 * Strong understanding of computer hardware, software, and basic networking concepts
 * Excellent troubleshooting and problem-solving skills
 * Strong verbal and written communication skills
 * Ability to manage multiple tasks and prioritize effectively
 * Proficiency with Microsoft Office and common business applications
 * Must be willing to submit to pre-employment screenings, 1st Level Support, Billing Software, Communication Skills, Compensation and Benefits, Computer Hardware, Computer Science, Computer Software, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Frequently Asked Questions (FAQ), Help Desk, IT Requirements, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Information Technology Software, Information Technology/Systems Audit, Inventory Management, Management of Information Systems/Technology (MIS), Multitasking, Organizational Skills, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Purchase Orders, Purchasing/Procurement, Record Keeping, Team Player, Technical Support, Technical Writing, Time Management, User Documentation, Writing Skills

## Description

* Provide first-tier technical support to end users via phone, email, and in person
 * Troubleshoot and resolve basic hardware, software, and network issues
 * Escalate complex technical issues to appropriate IT personnel when necessary
 * Monitor and manage the IT help desk ticketing system
 * Prioritize, assign, and track support tickets to ensure timely resolution
 * Maintain accurate records of support requests and resolutions
 * Prepare and process purchase orders for IT equipment, software, and services
 * Coordinate with vendors regarding orders, invoicing, and software renewals
 * Track and manage IT inventory and technology assets
 * Create and maintain technical documentation, user guides, FAQs, and troubleshooting resources
 * Assist with routine IT audits, compliance activities, and policy implementation
 * Support IT projects and technology initiatives as needed
 * Perform other duties as assigned


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