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# Tier II Support Engineer

- **Company:** Lyra Technology Group
- **Location:** Eagan, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Azure, Software Troubleshooting, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.dice.com/job-detail/954df8e7-5ed4-40bd-9143-b5d71f2d6e78

## About the Role

Proven experience working as a Tier 2 IT engineer for at least 3 years
Excellent customer service and communication skills
Excellent problem-solving and analytical skills
Ability to explain technical solutions in a clear and understandable manner
Experience in 365 administration
Networking experience
Experience trouble shooting printers
Experience with Azure
A degree in Information Technology is a plus
MS - 102 certification is a plus
MD - 102 certification is a plus

The targeted base compensation for this role is $70,000-$75,000 and will operate in Eagan, Minnesota. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

## Description

Your work as the Tier II Support Engineer includes several components:
Diagnose and troubleshoot technical issues
Maintain computer systems
Provide remote and onsite support
Maintain documentation of processes, issues, and solutions


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