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# Senior Production Support / Application Support Engineer

- **Company:** BC Forward
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $135,304.0
- **Contract:** Temporary contract
- **Skills:** Query Performance, Microsoft Windows, Batch Processing, Unix, IBM DB2, IBM InfoSphere DataStage, Monitoring of Systems, Oracle (Applications), PL-SQL, Scripting, Real Time Systems, Informatica Powercenter, Software Troubleshooting, Information Technology, Apache Kafka, Splunk, Dynatrace
- **Published:** August 30, 2026
- **Apply:** https://www.disabledperson.com/jobs/74647365-senior-production-support-application-support-engineer

## About the Role

We are seeking an experienced Senior Production Support / Application Support Engineer to join our production support team. The ideal candidate will have strong experience in Informatica and Datastage, enterprise monitoring and scheduling tools, and a proven ability to restore services rapidly, drive incident and problem management, and optimize batch and real-time processing., * Proficiency with Informatica and Datastage in production environments.

 * 5+ years of relevant IT experience in Production Support, ITIL processes, Release Support, or Technical Implementations.
 * Strong Unix and Windows operating system knowledge with shell or similar scripting skills.
 * Hands-on experience with Oracle, DB2, and PL/SQL query performance tuning.
 * Experience supporting event-driven and schedule-driven batch processes.
 * Exposure to L1/L2/L3 support models and at least 2-3 monitoring or scheduling tools.
 * Ability to assess severity, gather impacts, engage teams, and escalate to ensure timely restoration.
 * Strong troubleshooting, analysis, research, root cause analysis, and documentation skills.
 * Effective written and verbal communication skills in English.

Preferred Skills:

 * Experience with Splunk, Dynatrace, and Kafka for monitoring and observability.
 * Python scripting for automation and tooling.

## Description

* Run day-to-day operations of the technology platform for Informatica/Datastage.
 * Identify production issues, create and manage incident, problem, and enhancement tickets, and coordinate resolution.
 * Lead end-to-end production support activities, including triage, restoration, monitoring, and governance to meet SLAs.
 * Collaborate with Infrastructure, Development, and Testing teams on releases, deployments, and upgrades.
 * Perform root cause analysis, risk identification, and implement mitigations and preventive actions.
 * Optimize PL/SQL, Oracle, and DB2 queries and support event-driven and schedule-driven batch processes.
 * Maintain and enhance operational policies, procedures, metrics, and reporting for Production Shared Services.
 * Provide on-call support for off-hours and weekends as part of a rotation.


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