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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Support Engineer - **Company:** Mark43 - **Location:** Manchester, UK (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Relational Databases, Software Debugging, Monitoring of Systems, Hypertext Transfer Protocols (HTTP), Issue Tracking Systems, JSON, Standard Sql, Software Engineering, SQL Databases, TypeScript, Data Logging, Scripting, Backend, Git, Information Technology, Web Technologies, Front End Software Development, Restful APIs, Crud - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815450927-junior-support-engineer ## About the Role * A Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline is required. * Solid proficiency in JavaScript or TypeScript is essential for this role. * Experience working with SQL and relational database management systems is necessary. * A good understanding of web technologies, including APIs, HTTP protocols, and the architecture of frontend and backend systems. * Strong logical troubleshooting skills and the ability to quickly learn new systems and technologies. * Candidates must be authorized to work in the UK without the need for sponsorship. * A minimum of five consecutive years of residency in the UK is required. * Ability to pass thorough background checks and security vetting conducted by UK law enforcement agencies. * Willingness to participate in a team that supports 24/7 operations, including coverage during shifts., * Familiarity with performing CRUD operations in SQL would be advantageous. * Experience in debugging frontend applications is a plus. * Knowledge of REST APIs, JSON data format, and version control using Git is beneficial. * Exposure to production software environments, as well as experience with scripting, automation, or logging tools, is desirable., * Strong analytical problem-solving skills and meticulous attention to detail are crucial for success in this role. * Excellent verbal and written communication skills are necessary to effectively interact with customers and team members. * The ability to balance technical investigations with high-quality customer service is essential. ## Description * Serve as the main contact for customer support inquiries, addressing issues via phone, email, and our ticketing system. * Assess and prioritize incoming requests, ensuring that reported bugs are accurately reproduced for troubleshooting. * Utilize JavaScript and TypeScript to investigate and resolve frontend-related issues effectively. * Conduct backend troubleshooting and manage API-related challenges to ensure seamless operations. * Execute SQL queries to carry out data investigations and implement necessary fixes. * Create and deploy minor scripts or code patches to address technical issues as they arise. * Document complex issues thoroughly for escalation to engineering teams and participate in root cause analysis discussions. * Monitor system performance and assist with incident response efforts to maintain operational integrity. * Contribute to the upkeep of internal documentation and refine operational processes for better efficiency. ## Related Videos - [Meet Your New BFF: Backend to Frontend without the Duct Tape](https://www.wearedevelopers.com/videos/682-meet-your-new-bff-backend-to-frontend-without-the-duct-tape) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Build and Deploy a Fullstack App with Open Source Tooling](https://www.wearedevelopers.com/videos/775-build-and-deploy-a-fullstack-app-with-open-source-tooling) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) ## Related Articles - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)