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# Technical Support Specialist - United Kingdom

- **Company:** Intelligent Imaging
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Program Optimization, Hardware Debugging
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815467806-technical-support-specialist-united-kingdom

## About the Role

The ideal candidate possesses strong electrical and mechanical skills, is familiar with microscopy systems and can problem-solve with minimal guidance. Preferred qualifications include experience in fundamental optical theory and microscopy applications and familiarity with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescenceand transmitted light (brightfield/DIC). This is a permanent position requiring both domestic and international travel., * Bachelor's or technical degree in related field or equivalent experience

 * Strong electrical and mechanical skills
 * Familiarity with microscopy systems
 * Experience withadvanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescenceand transmitted light (brightfield/DIC)
 * Familiarity with biomedical sciences preferred

Skills & Competencies:

 * Electrical, technical and mechanical aptitude
 * Problem solving and analysis with minimal guidance
 * Communication and customer focused
 * Team collaboration

## Description

* Provide first response technical support to scientists at biomedical research laboratories
 * Field email and phone inquiries immediately upon receipt
 * Troubleshoot support issues involving softwareand opto-electronic hardware performance
 * Document support issues and manage the reconciliation process via a case tracking system

Customer Site Visits

 * Extensive travel to customer sites is required
 * Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization and preventative maintenance, * Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
 * Travel extensively throughout Europe and abroad
 * Flexibility to work outside traditional work hours as required
 * Reside in London or surrounding area


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