> Markdown version of [/jobs/ext/2304176-technical-support-analyst-r58692](https://www.wearedevelopers.com/jobs/ext/2304176-technical-support-analyst-r58692). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst R58692 - **Company:** Kinetic plc - **Location:** Milton Keynes, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Databases, Data Validation, Data Integrity, Hyper-V, PostgreSQL, Microsoft SQL Server, Windows Servers, MySQL, Oracle (Applications), Performance Tuning, Remote Access Technology, Virtualization Technology, Vmware - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815372886-technical-support-analyst-r58692 ## About the Role * Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle, etc.) * Understanding of Client/Server software relationships with experience in backup/restore procedures, database cloning, and data integrity verification * Knowledge of server infrastructure, virtualisation (VMware, Hyper-V), and cloud platforms (AWS, Azure) * Competent using remote access tools such as Windows RDP * Knowledge of SQL Server * Ability to review Microsoft Windows Server environments such as server performance * Knowledge or exposure to Azure is an advantage Project Planning & Documentation Practices * Demonstrates methodical approach to creating detailed migration/upgrade plans with rollback procedures * Maintains comprehensive documentation of processes, configurations, and dependencies * Creates pre-flight checklists and post-migration validation steps * Documents lessons learned and continuously improves runbooks * Upholds processes and communications with customers to meet SLAs and instill confidence Risk Management & Problem-Solving Ability * Proactively identifies potential risks and develops mitigation strategies * Demonstrates meticulous verification processes (data validation, functional testing, performance checks) * Conducts thorough pre-migration assessments and post-migration validation * Shows strong troubleshooting skills when issues arise during migrations * Thinks critically about dependencies, downtime windows, and business impact * Ability to remain calm under pressure and make sound decisions during critical incidents upholding professionalism to our customer base Communication & Stakeholder Management * Clearly communicates technical concepts to non-technical stakeholders * Provides realistic timelines and manages expectations effectively * Keeps relevant parties informed before, during, and after maintenance windows * Coordinates effectively with application owners, infrastructure teams, and business users * Tracks success metrics and learns from past migrations to improve future ones ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)