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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** School Result - **Location:** Edgware, UK - **Salary:** £24,420.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, Computer Networks, Virtual Private Networks (VPN), Local Area Networks, Azure Active Directory, Microsoft SharePoint, Smart Cards, Software Deployment, Wi-Fi Technology, Network Switches, Firewalls (Computer Science), Microsoft InTune, Firewall Services Module, User Accounts - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815451458-it-support-specialist ## About the Role * Experience in IT Support / IT Technician / Service Desk role * Strong troubleshooting skills across hardware, software, and networking * Working knowledge of Windows environments * Experience with Microsoft 365 and Intune management * Basic understanding of networking concepts (LAN, Wi-Fi, firewalls, VPNs) * Strong communication skills and user-focused approach * Experience supporting SystemOne or other NHS clinical systems * Exposure to VPN configuration and troubleshooting * Experience in healthcare or regulated environments * IT certifications (CompTIA A+, Network+, Microsoft, ITIL Foundation) * Knowledge of Cyber Essentials, GDPR, DSP Toolkit, * Calm, methodical, and security-aware * Professional and discreet with confidential data * Proactive problem solver with willingness to learn NHS systems * Independent yet collaborative team player ## Description The IT Support Specialist will provide first- and second-line support, manage networks and firewalls, administer user accounts and devices, and ensure compliance with NHS, GDPR, and Cyber Essentials standards. The role requires strong troubleshooting skills, communication abilities, and a security-aware mindset., Technical Support & Service Desk * Provide IT support to clinical and non-clinical staff * Diagnose and resolve issues with Windows laptops, printers, scanners, smartcard readers, VPN connectivity, and Microsoft 365 services * Support SystemOne access and smartcard troubleshooting * Log and manage IT support tickets Systems, Network & Firewall Support * Manage LAN/Wi-Fi connectivity and network switches * Support firewall configuration, VPN troubleshooting, and monitoring security logs * Liaise with service providers for advanced issues User, Device & System Administration * Manage user accounts across Microsoft 365, Entra ID (Azure AD), and NHS systems * Support onboarding/offboarding processes * Configure and manage devices via Microsoft Intune * Assist with software deployment and updates Security, Compliance & NHS Alignment * Support compliance with Cyber Essentials, GDPR, and DSP Toolkit * Assist with endpoint protection, encryption, firewall controls, and incident response * Handle sensitive data with confidentiality IT Assets, Documentation & Change Control * Maintain records of IT assets, licences, and configurations * Create and update IT procedures, user guides, and documentation * Provide basic user training on Microsoft 365, SharePoint, and secure access * Liaise with NHS teams, suppliers, and managed IT providers ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: LLMs Protect Each Other, Google Predicts Floods, and GitHub Copilot Loves COBOL - Niels Leenheer](https://www.wearedevelopers.com/videos/1860-fake-or-news-llms-protect-each-other-google-predicts-floods-and-github-copilot-loves-cobol-niels-leenheer) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Extending HTML with Web Components](https://www.wearedevelopers.com/videos/459-extending-html-with-web-components) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)