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# Information Technology Service Delivery Lead

- **Company:** Levy Global
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Information Technology Operations, Network Administration, Microsoft InTune, Information Technology, SAP MDG, Casper Suite, Gsuite, Servicenow
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815454992-information-technology-service-delivery-lead

## About the Role

* 8-12 years of experience in IT Operations, Service Delivery, or Workplace Technology, including 2-3 years in a leadership role.
 * Strong expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.).
 * Solid understanding of network management, endpoint security, and identity access controls.
 * Familiarity with ITIL best practices and process-driven service delivery.
 * Proven ability to lead distributed teams and handle escalations effectively.
 * Excellent communication, stakeholder management, and problem-solving skills.
 * A proactive, automation-first approach with a focus on user experience and continuous improvement., * ITIL certification (v3 or v4)
 * Experience in a SaaS, fintech, or product-led organisation
 * Exposure to CASB / DLP solutions and compliance frameworks (e.g., ISO27001, SOC2)

## Description

Our client, a fast-growing global fintech, is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices. You'll lead the IT Enablement team, ensuring smooth day-to-day operations, reliable IT services, and scalable support systems that help people work efficiently and securely. This hands-on leadership role focuses on service excellence, automation, and process optimisation., * Lead and mentor the IT Workplace / Service Desk team to deliver exceptional IT support.

 * Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met.
 * Act as the escalation point for complex issues and high-priority incidents.
 * Drive automation, self-service, and continuous improvement initiatives.
 * Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools.
 * Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes.
 * Monitor and maintain corporate network performance and security.
 * Collaborate with engineering and security teams to ensure seamless and secure IT operations.
 * Prepare and present regular reports on IT performance, trends, and areas for enhancement.


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