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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line Engineer - Support - **Company:** Kerridge Commercial Systems - **Location:** Bromsgrove, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, Bash Shell, Microsoft Online Services, Software as a Service, Cloud Computing, Cloud Storage, Cyber Security, Email Filtering, Infrastructure as a Service (IaaS), Internet Protocol, Virtual Private Networks (VPN), Python (Programming Language), Microsoft Solutions Framework, Windows Servers, Virtual Desktops, Network Connections, Platform as a Service (PAAS), Windows PowerShell, Role-Based Access Control, Remote Desktop Services, Microsoft SharePoint, Working Model 2D, Scripting, Microsoft InTune, Web Filtering, Performance Monitor - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815446357-3rd-line-engineer-support ## About the Role * Be an effective communicator who prioritizes customer satisfaction. * Possess strong interpersonal skills to collaborate with team members and customer IT representatives. * Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. * Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. * Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience * Proficiency in traditional Microsoft Windows Server solutions, including: + Active Directory and Group Policy + File and Print services + Remote Desktop Services + PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) * Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. * Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). * Experience in administering Entra DS (standalone and hybrid) * Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC)., * Previous experience within a 3 rd Line Role is extremely desirable * Active Microsoft Azure & 365 certifications are extremely desirable. * Previous experience within an MSP environment is preferred * Active Directory: 3 years * Microsoft Windows Server: 3 years * IP networking: 2 years * Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year * Entra DS Administration: 3 years * Microsoft 365 administration: 3 years ## Description * Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. * Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. * Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. * Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. * Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. * Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. * Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements * Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. * All necessary equipment for home working will be provided. * Week 1: 6:30 AM to 3:00 PM * Week 2: 9:00 AM to 5:30 PM * Week 3: 10:00 AM to 6:30 PM * Week 3: 1:30 PM to 10:00 PM * On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Lies, Damned Lies and Large Language Models](https://www.wearedevelopers.com/videos/1231-lies-damned-lies-and-large-language-models) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [JavaScript? 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