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# Technical Support Analyst

- **Company:** Street Group
- **Location:** Manchester, UK (Remote available)
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software Engineering
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815451862-technical-support-analyst

## About the Role

* You'll have commercial experience in either a customer service or IT Support role.
 * You'll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem.
 * You'll have a passion for technology and websites and an enthusiasm for developing this knowledge even further, possibly into software development.
 * You're a self-starter who can take initiative where required.
 * You'll have outstanding communication skills, both written and verbal.
 * You're highly organised and experienced at time management and prioritisation.
 * You're calm and collected under pressure whilst keeping a happy and positive mindset., We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

## Description

* Becoming an expert on the platform.
 * Acting as the first line of support for any incoming questions or queries that our customers have via email, live web chat, video call or phone.
 * Working closely with our Client Services Executives to filter out the more technical and time-dedicated tickets which you will take on.
 * Being able to make the call of when to elevate more complex tasks to our Street Engineering teams.
 * Proactively looking at ways to build your knowledge of our products Street.co.uk and Bridge.
 * Support and troubleshoot API-related issues, ensuring timely resolution and effective escalation where required.
 * Working with a variety of customers from small independents through to large multi-branch estate agencies.
 * Responding to any system bugs reported by the client and escalating this to the development team where necessary.
 * Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team.


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